Senior Leisure Assistant

4 weeks ago

Forest Row, United Kingdom Elite Hotels Full time

Senior Leisure Assistant - Forest Row, East Sussex

Ashdown Park Hotel & Country Club prides itself on being the finest luxury country hotel in Sussex, with a goal to deliver distinctly memorable experiences for our guests and to offer like-minded individuals fantastic career opportunities.  We have an exciting prospect for an experienced and dynamic Senior Leisure Assistant to join our Country Club team.  This is a key role within the department focusing on co-ordinating guest/member requests within the Leisure Club thus ensuring all customers receive a high standard of customer care and service; and leading the Leisure Club team on a daily basis, assisting in their training and development in order to maintain the maximum quality standards required to ensure optimum guest satisfaction.

Key Attributes

  • Have enthusiasm, dedication and a genuine passion for the health and welfare of our guests and Country Club Members.
  • Have excellent customer care skills and attention to detail
  • Experience of a senior/leadership/supervisory role within a team in the leisure industry
  • Excellent communication skills and the ability to lead a team
  • Good time management and the ability to remain calm under pressure

Key Responsibilities

  • To provide a welcoming atmosphere for all our guests and members.
  • Lead the team of Leisure Club Assistants on a daily basis with guidance from the Country Club Manager
  • Ensure that all pool and Leisure Club furniture is kept clean and tidy.
  • Perform fitness assessments as required (once trained) to Company procedures.
  • To offer a Fitness Programme for all new members, highlighting correct use of equipment and continue to monitor.
  • To act as a Sales Person, promoting the image of the Hotel at all times.
  • To maintain a smart and tidy appearance at all times and to comply with uniform requirements.
  • Report and hand over any lost property.
  • Assist in the training and development of the Country Club team.
  • Managing the team in the absence of the Country Club Manager

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

Due to our rural location you will need your own transport

 

At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about

 

About Ashdown Park Hotel & Country Club:

Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

Why work at Ashdown Park Hotel & Country Club:

As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you

Benefits

To support and reward our staff we offer:

  • Generous share of the monthly Service Charge (which is dependant upon overall sales performance)
  • Career development with accredited training providers
  • Enhanced holiday programme & reward scheme for long service
  • Employee Assistance Programme - Hospitality Action
  • Meals provided by our talented kitchen team
  • We have plenty of free parking
  • Generous 'Refer a Friend' bounty incentive
  • We also have amazing recognition awards for exceptional customer service
  • Reduced price stays in all of our hotels where you are treated like a guest no matter who you are (after successful completion of probation period)
  • Discounts available for spa treatments and for food and beverage (after successful completion of probation period)
  • Uniform provided
  • Smart Pension Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts 
  • Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker. 

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