Process and Change Analyst

2 days ago


Epsom, United Kingdom Nuffield Health Full time

Service Design Process and Change Analyst

Epsom/Hybrid | Business Services | FTC: Up to 12 months | Full-Time

Competitive salary, depending on experience

37.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

The Service Design Process and Change Analyst will have experience in process analysis and improvement, strong collaboration skills, and knowledge of change management. They should be organised, detail-oriented, and able to manage initiatives independently. Proficiency in generating insights and improving customer experiences is essential, with familiarity in Service Design and customer processes being a plus.

As our Service Design Process and Change Analyst, you will:

  • Analyse, document, and revise business processes within Business Services.

  • Design end-to-end customer handling processes, including Acquisition, Payments, Support, Retention, and Accounts Payables.

  • Support large initiatives with Service Design Managers and lead smaller change initiatives independently.

  • Collaborate with key stakeholders across Finance, HR, Technology, Marketing, and Customer Services.

  • Apply Service Design methodology, driving change management, insights, and MI development.

  • Track and contribute to the change roadmap with Service Design teams.

  • Gather user insights to assess the impact of change initiatives on employees.

  • Continuously improve outcomes for customer-facing staff and customers.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.


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