Service and Safety Advisor

4 weeks ago

Reading, Reading, United Kingdom Homes for Students Full time

Homes for Students is the UK's leading provider of student accommodation. We currently have a vacancy for a Service and Safety Advisor at our Kendrick Hall and Crown House Reading properties in Reading, working 38 hours per week, 4.00pm to 4.00am.

Reporting to the Manager and working alongside the team to deliver the continuous safety of students, employees, visitors, and contractors both in and around our properties. To work towards achieving KPI`s and targets, maintaining an understanding of how individual activity contributes to the overall performance of the company.

Main Duties

  • Conduct regular internal and external building patrols to identify, rectify and report safety hazards, risks or safety related issues.
  • Maintaining thorough incident logs, reporting any trends and repeat behaviours as necessary, maintaining data protection standards.
  • Provide a welcoming, flexible and bespoke service experience for our customers, following the Homes for Students internal Service Style ethos.
  • Provide a decisive and effective response to customer complaints, assisting in, and resolving customer disputes and escalating where necessary inclusive of noise and controlled substance issues.
  • Ensuring that the properties are presented to the required standard and undertaking adhoc and emergency/incident response cleaning as required.
  • Responsible for 'First Response' to incidents and emergencies including handling any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all Homes for Students procedures are followed including escalation of issues, as per city process.
  • Providing reception support, customer service and safety support (including key management and handling lock outs) outside of normal daytime opening hours, supporting daytime hours when required
  • Conducting flat meetings and managing flat disputes as required with appropriate support and guidance, escalating issues to the relevant personnel as required.

Compliance

  • Carry out appropriate pre planned safety checks within the properties and recording outputs such as fire blankets, window restriction, as required to maintain the required compliance levels.
  • Ensuring correct work wear is worn at all times, including identity card, name badge and PPE (Personal Protective Equipment) is worn when appropriate or advised by a manager.
  • Working within the required Risk Assessments and following procedures outlined in training received at all times, reviewing all tasks for hazards before starting and ensuring that risks are eliminated before work begins.
  • Maintain a working knowledge of Homed for Students process and policies retained within the internal communications channels, including lone working.

KEY REQUIREMENTS:

Essential

  • Ability to work flexible hours including nights, weekends and days as required and to take part in a Rota.
  • Previous experience in a customer facing role.
  • Ability to communicate effectively, both orally and in writing
  • Demonstrate an objective, professional and calm approach when handling difficult situations.
  • Ability to build relationships internally and with third party suppliers.
  • Computer literate with the ability to use Microsoft Office
  • Ability to work at pace whilst maintaining a high level of accuracy and attention to detail.
  • Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines.
  • Highly skilled in understanding, empathising, and delivering against customer needs.
  • Demonstrates a positive and collaborative attitude, with the ability to adapt swiftly.
  • Selfmotivated and possessing the ability to work on own initiative.
  • Able and willing to undertake basic maintenance and facilities tasks (training will be provided)

Desirable

  • Previous experience in a securitybased role
  • Previous experience of working in the accommodation, hospitality or retail sectors
  • Previous experience in complaint handling

What's on offer:

  • Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work (pro rata for our part time colleagues)
  • Access to a range of exclusive retail discounts to make your money go further.
  • Take your special day off Enjoy your birthday with a well-deserved break from work.
  • Stay active and eco-friendly with our cycle-to-work scheme.
  • Make a difference in the community with 2 charity days per annum.

Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.

JTRA1_UKTJ

  • Service and Safety Advisor

    4 weeks ago

    Reading, Reading, United Kingdom Homes for Students Full time

    Homes for Students is the UK's leading provider of student accommodation. We currently have a vacancy for a Service and Safety Advisor at our Kendrick Hall and Crown House Reading properties in Reading, working 38 hours per week, 4.00pm to 4.00am. Reporting to the Manager and working alongside the team to deliver the continuous safety of students, employees,...

  • Service and Safety Advisor

    4 weeks ago

    Reading, Reading, United Kingdom Homes for Students Full time

    Homes for Students is the UK's leading provider of student accommodation. We currently have a vacancy for a Service and Safety Advisor at our Kendrick Hall and Crown House Reading properties in Reading, working 38 hours per week, 4.00pm to 4.00am. Reporting to the Manager and working alongside the team to deliver the continuous safety of students,...

  • Motorbike Service Advisor

    7 days ago

    Reading, Reading, United Kingdom Jago Consultants Full time

    Job Description We are currently working with a franchised Motorbike dealership who are looking to recruit an experienced Motorbike Service Advisor  to join their team. This is a new and exciting position, and as a Motorbike  Service Advisor  you will ensure the highest standard of courtesy and professionalism when interacting with customers and...

  • Health and Safety Officer

    3 weeks ago

    Reading, Reading, United Kingdom Royal Berkshire Fire and Rescue Service Full time

    Health and Safety OfficerAll candidates should make sure to read the following job description and information carefully before applying.BenefitsSalary: £38,626 - £43,693 per annum, Grade 5Hours: Part Time - 37 hours per weekLocation – Service Headquarters, Calcot, ReadingExcellent annual leave allowance of 28 days (pro rata), flexible working, onsite...

  • Health and Safety Officer

    4 weeks ago

    Reading, Reading, United Kingdom Royal Berkshire Fire and Rescue Service Full time

    Health and Safety Officer Benefits Salary: £38,626 - £43,693 per annum, Grade 5 Hours: Part Time - 37 hours per week Locatio n – Service Headquarters, Calcot, Reading Excelle nt annual leave allowance of 28 days (pro rata), flexible working, onsite gym, parking facilities and a Local Government Pension Scheme are available About the role: ...

  • Customer Service Advisor

    7 days ago

    Reading, Reading, United Kingdom Jago Consultants Full time

    Job Description Service Advisor – Sonning / Henley (Automotive / Motor Trade) – near Reading I am working with motor garages in the Sonning / Henley near Reading area who are currently looking for Service Advisor's to join their growing team. Monday to Friday (no Saturday's) Excellent basic salary plus bonus Are you a driven, enthusiastic and...

  • Service Advisor

    7 days ago

    Reading, Reading, United Kingdom Recruitment Solutions Ltd Full time

    Service Advisor Reading, Berkshire Recruitment Solutions are working with a prestigious market leading Motor Car Dealership in  Reading . Due to continued growth they are looking to recruit a  Service   Advisor  on a permanent basis. This role would be ideal for anyone with a keen interest in customer service within the automotive industry who...

  • Health And Safety Consultant

    2 days ago

    Reading, Reading, United Kingdom ATK Solutions Full time

    ATK Solutions is currently seeking Health and Safety Consultants/Advisors to join our client who work to provide extensive, complex, and innovative consultancy services in the high-end commercial, education, healthcare, and residential sectors.You will have the opportunity to work from home with well-known companies and be provided with flexible working for...

  • Health & Safety Advisor

    2 weeks ago

    Reading, Reading, United Kingdom We Recruit Group Ltd Full time

    Role: H&S/ CDM Advisor Location: Reading (projects across Berkshire and surrounding regions) Salary: £35,000 - £40,000 + car allowance + attractive benefits package Sector: Property & Construction Consultancy WRG is excited to be once again supporting one of the UKs leading property & construction consultancies who are looking to appoint an ambitious...

  • Health, Safety

    7 days ago

    Reading, Reading, United Kingdom Pertemps Full time

    The main function of the Health, Safety, and Well-being Advisor is to oversee the health, safety, and well-being of all facilities, including office buildings, laboratories, and other company premises. This role involves developing, implementing, and overseeing health, safety, and well-being policies and programs to ensure compliance with all relevant...

  • HSE Advisor

    2 weeks ago

    Reading, Reading, United Kingdom Bilfinger Full time

    HSE Advisor Location: Reading Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing...

  • HSE Senior Advisor

    7 days ago

    Reading, Reading, United Kingdom Matchtech Full time

    Job summary Our Client is a leading engineering and maintenance provider, is seeking a dedicated and experienced HSE Senior Advisor to join their team. As a key player in various sectors, our client supports customers across various industries. Key skills required for this role HSE Senior Advisor Important HSE Senior Advisor Job...

  • HGV Service Advisor

    3 weeks ago

    Reading, Reading, United Kingdom Cordwallis Group Full time

    HGV Service Advisor Location : ReadingSalary: £28-30,000K Per annum + Bonus up to £4K per annum OTE £34,000K Plus 1 in 4 Sat Mornings paid at 1.5Hours: 42.5 Hours per Week plus 1 in 4 Saturday mornings (Paid at 1.5)Department : Service MANJob Type: Full timeContract Type: PermanentCordwallis Group are a family business and that is just one of the...

  • HGV Service Advisor

    3 weeks ago

    Reading, Reading, United Kingdom Cordwallis Group Full time

    HGV Service AdvisorLocation: ReadingSalary: £28-30,000K Per annum + Bonus up to £4K per annum OTE £34,000K Plus 1 in 4 Sat Mornings paid at 1.5Hours: 42.5 Hours per Week plus 1 in 4 Saturday mornings (Paid at 1.5)Department: Service MANJob Type: Full timeContract Type: PermanentCordwallis Group are a family business and that is just one of the things that...

  • Sales Advisor

    4 weeks ago

    Reading, Reading, United Kingdom Rituals Full time

    As a Rituals Advisor you are part of our store team. You engage directly with our customers listen to their needs and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience.Being a Rituals Advisor means being a luxury sales advisor with many exciting opportunities to grow...

  • Financial Advisor

    7 days ago

    Reading, Reading, United Kingdom Sahasraa Solutions Full time

    Are you an experienced Financial Advisor, seeking an employed job, based from home with quality leads and existing clients provided covering Reading and surrounding areas?This is a unique opportunity to join a highly respected IFA firm who are continually improving their client proposition and feature in the industry press for their success.The business...

  • Senior SHEQ Advisor

    5 days ago

    Reading, Reading, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Due to significant growth and recent contract wins, an exciting opportunity has arisen for experienced SHEQ/SHE Advisors to join a leading organisation in the utilities and power sector. Positions are available at offices based in North London, Slough, or Reading. The successful candidate will provide Health, Safety...

  • Parts Advisor

    7 days ago

    Reading, Reading, United Kingdom eRecruitSmart Full time

    Porsche Retail Group (PRG) have an excellent opportunity for a Parts Advisor to work for one of the world's most iconic brands and join Porsche Centre Reading. If you're currently working in a Parts Department, ideally withing a franchised automotive dealership, we'd love to hear from you. So, what makes life at PRG unique? An induction like no other....

  • Financial Advisor

    19 hours ago

    Reading, Reading, United Kingdom Premier Jobs UK Full time

    Are you an experienced Financial Advisor, seeking an employed job, based from home with quality leads and existing clients provided covering Reading and surrounding areas?This is a unique opportunity to join a highly respected IFA firm who are continually improving their client proposition and feature in the industry press for their success.The business...

  • HS&E Advisor

    15 hours ago

    Reading, Reading, United Kingdom Proclinical Full time

    Proclinical is seeking a proactive HS&E Advisor to join our client's team. This role focuses on supporting health, safety, and environmental strategies within the organization. You will play a crucial part in ensuring compliance and facilitating the transition of HSE programs as we prepare for future developments. Responsibilities: Develop and update...