Supervisor - Wembley, London

1 week ago

Wembley, United Kingdom London Designer Outlet Full time

Supervisor - Wembley, London 

  • Reporting To Store Sales Manager
  • Responsible For Sales Assistants 
  • Purpose Maximise Sales in store through continuous excellence in Service and visual standards,  undertaking key holder responsibilities and responsible for supervising the team and the tasks  they have been delegated by their manager

Skills & Responsibilities 

  • Follow the sales information given by the manager to help improve sales performance (promotions, stock  movement, updates, etc). Ensure that all team members know about the current promotions.
  • Assisting / covering the manager by maintaining a constant awareness of store performance through each  shift, providing updates to the rest of the team to keep focussed on achieving targets.
  • Maintain maximum stock availability through effective use of replenishment.
  • Assisting / covering the manager, undertaking key holding duties to ensure the effective running of the store. 
  • Consistently follow the correct opening and closing procedures for the stores.
  • Cashing up and communicating any discrepancies ASAP to the Sales Manager via email
  • Fill the daily sales report when the manager is not in
  • Ensuring that all stores are operating and trading safely in line with current Health and Safety guidelines
  • Comply with company stock movement/ stock accuracy best practices regarding accepting delivery and  transferring of stock, markdowns & recalls ensuring that they are dealt with in a timely manner, minimising any  stock loss/ impact to the stores/ business
  • To maintain great levels of housekeeping, ensuring all front and back of house areas are kept clean and tidy
  • Processing sales, returns and refunds in stores. Processing sales assistant’s purchases

Service & Visual  

  • To lead by example setting high standard and expectation for customer service
  • Ensure that all team members know about the bestsellers, mannequins display standards, merchandising,  cleanliness of the shops etc. 
  • Monitor the team with the Manager through observation and two-way feedback (Support, encouragement,  coaching in the moment and motivation).
  • To ensure that all promotions, new launches and floor moves are executed in line with guidelines and best  practice. 

 People  

  • Assisting manager to provide training and retain high calibre staff that reflect the Collectif Brand 
  • Act as a role model, consistently leading by example to ensure behaviour is emulated by others 
  • Encourage and recognise outstanding team performance, to increase team motivation
  • Identify and address any performance issues within the team in a timely and effective manner with store  manager and coach in the moment
  • Ensure the team always keeps busy and keeps a good attitude 

Communication  

  • To communicate clearly and effectively verbally and non-verbally 
  • To maintain effective working relationships with colleagues 
  • To remain open minded and responsive to the views of others 
  • To tackle disagreement constructively and professionally, working to resolve any conflict in a timely manner 
  • To always maintain a professional manner, remaining calm, and staying focussed on the job at hand. 
  • Handling customers complaints and escalating to manager when necessary

Flexibility & Adaptability 

  • To respond positively to change (within the role, teams and business etc) and demonstrate an ability to  reprioritise tasks with a focus on achieving the best results 
  • To take on new tasks and responsibilities as required (covering colleagues’ workload etc) 
  • To remain open to new procedures, organisation structures and technology, working to always realise the  benefit to the business. 
  • To demonstrate an ability to see potential obstacles as opportunity for personal or professional development 
  • To effectively handle multiple demands and shifting priorities, always working to ensure deadlines are met and  standards are maintained 

Personal Effectiveness 

  • To maintain personal motivation and focus when under pressure 
  • To effectively manage own time and priorities 
  • To remain calm, professional and focussed acting as a role model in difficult situations 
  • To demonstrate initiative, decisiveness, and effective problem-solving skills 
  • To proactively identify and address skill shortages and personal development areas to your line manager 
  • To always act with integrity, communicating honestly and directly with all internal and external partners 

Business Understanding 

  • To always demonstrate a genuine enthusiasm and commitment to the business
  • To always demonstrate an interest in the stores and company’s objectives and performance
  • To support the business strategy where required, through effective cross functional working with immediate  colleagues and those in other areas of the business 
  • To make suggestions to improve business process 
  • To be loyal to the company and its principles, always acting with the best interest of the business.

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