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Head Concierge

4 weeks ago

London, Greater London, United Kingdom Property Management Recruitment Full time

Our client is looking for a Head Concierge to work at a Luxury Residential site in North West London.

Working Hours: 7am - 7pm - 4 on 4 off

Main Duties:

  • Prioritize work to ensure that deadlines and targets are met within the appropriate time scales.
  • Update, amend, maintain & manage the main database of information for the estate.
  • Manage the estate purchase ordering system.
  • Update, amend & maintain the facilities management database in liaison with Development Manager.
  • Deal with telephone enquiries together with any associated follow-up.
  • Deal with email correspondence and replies as necessary, keeping team updated with current issues.
  • Meeting and greeting clients, residents & contractors as required.
  • Deal with all written correspondence on behalf of the team as required.
  • Plan and organize the calendar to make efficient use of time.
  • Maintain filing systems both electronic & paper associated with the property management team.
  • Liaising with Development Manager, Estate Agents, Lessees, Tenants, Surveyors, and Developer as required.
  • Send out circular letters/email updates to residents and lessees as requested by the Development Manager.
  • Update the building noticeboards as required.
  • Assisting with all aspects of property management as directed by the Development Manager.
  • Any other office related tasks including photocopying, post, registered mail.
  • To adhere to the Landlord & Tenant Act and work within the approved budgetary constraints as directed by Estate Management.
  • Produce reports for the team as directed by the Development Manager.
  • Ordering stationery and cleaning supplies as necessary in liaison with Development Manager.

Role requirements:

  • Proven experience in a similar Head Concierge or senior concierge role within high-end residential or commercial developments.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Customer-focused with a proactive and problem-solving approach.
  • Knowledge of health and safety regulations.

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