Membership Advisor
3 weeks ago
Job Title : Membership Advisor
Hours : 20 hours per week Rate of Pay : 11.44 per hour
Location : Colchester
About the Role
Applications are invited for a Membership Advisor at one of our prestigious health clubs. The role requires a highly motivated, positive and flexible individual possessing excellent interpersonal skills with the ability to promote this premier health club.
There is an opportunity to earn commission within this role.
The successful candidate should be good with figures, a team player and will be required to hit daily KPI new member targets. Previous experience within the leisure industry is not essential as full training will be given, although previous sales and call handling experience is desirable.
As part of our service requirement you will be expected to work shifts that will include evenings and weekends. You will be expected to meet and greet members and guests with a friendly and professional demeanour, and have strong interpersonal and communications skills and a customer focused attitude.
You will possess a genuine passion for health, wellness and customer service,
excellent organisational skills and multitasking abilities and the ability to establish rapport, build trust and demonstrate credibility.
Bannatynes are renowned for providing exceptional fitness and wellness experiences across the UK. We pride ourselves on our states of the art facilities and our commitment to helping our members achieve their health and fitness goals. We are currently looking for a dynamic and enthusiastic Membership Advisor to join our team and drive the growth of our membership base. Our Perks: B-Fuelled - complimentary lunch or breakfast. Flexible schedule. 28 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products. Discounted Meals and Beverages - 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping.
A typical day in the life of a Membership Advisor: Promote and sell memberships through tours, presentations and follow ups with prospective members. Conduct engaging and informative tours of the club, highlighting key features and benefits. You will ensure the club is trained in line with company expectations. Lead, mentor, and manage a team to achieve and exceed membership KPI's. Develop and implement strategic sales plans to drive new membership acquisition and retention. Conduct regular training sessions to enhance the skills and performance of team members. Monitor sales performance metrics and provide actionable insights to improve results. Build and maintain strong relationships with prospective and existing members. Collaborate with marketing and operations teams to develop promotional campaigns and special offers. Ensure a high level of customer satisfaction by addressing inquiries and resolving issues promptly. Analyse market trends and competitor activities to stay ahead of industry developments. Attend weekly video hangout meetings regarding club KPI performance.
What we are looking for: Good organisational and multitasking abilities. The ability to think outside the box and be a self starter with your own initiative. Have strong interpersonal and communications skills and a customer focused attitude. A genuine passion for health, wellness and customer service. The ability to establish rapport, build trust and demonstrate credibility. The ability to work to deadlines and be KPI driven. Ability to work flexible hours, including weekends and holidays.
It would be desirable if you had previous experience in a sales, customer service or fitness environment along with strong sales and negotiation skills with a proven track record of achieving targets. It would be advantageous if you had a degree or qualification in sales, marketing or a related field.
Why Bannatyne? Bannatynes are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membership Advisor, you will have the opportunity to be a key player in our growth, connecting people with fitness solutions that improve their lives.
We offer competitive compensation, opportunities for professional development and a supportive team culture.
If you are passionate about fitness and sales and are eager to help others achieve their wellness goals, apply today and become a valued member of the Bannatyne family
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