Membership Advisor

1 month ago

Colchester, Essex, United Kingdom Bannatyne Health Club Full time
About the Role

We are seeking a highly motivated and enthusiastic Membership Advisor to join our team at Bannatynes Health Club. As a Membership Advisor, you will play a key role in promoting and selling memberships to prospective members, conducting engaging tours of the club, and ensuring excellent customer service.

Key Responsibilities
  • Promote and sell memberships through tours, presentations, and follow-ups with prospective members
  • Conduct engaging and informative tours of the club, highlighting key features and benefits
  • Ensure the club is trained in line with company expectations
  • Lead, mentor, and manage a team to achieve and exceed membership KPIs
  • Develop and implement strategic sales plans to drive new membership acquisition and retention
  • Collaborate with marketing and operations teams to develop promotional campaigns and special offers
  • Ensure a high level of customer satisfaction by addressing inquiries and resolving issues promptly
Requirements
  • Good organisational and multitasking abilities
  • The ability to think outside the box and be a self-starter with your own initiative
  • Strong interpersonal and communications skills and a customer-focused attitude
  • A genuine passion for health, wellness, and customer service
  • The ability to establish rapport, build trust, and demonstrate credibility
  • The ability to work to deadlines and be KPI-driven
  • Ability to work flexible hours, including weekends and holidays
What We Offer
  • Competitive compensation
  • Opportunities for professional development
  • A supportive team culture
  • B-Fuelled - complimentary lunch or breakfast
  • Flexible schedule
  • 28 days annual leave increases with tenure
  • Free gym membership
  • Complimentary gym membership for another person (after 2 years service)
  • Discounted Spa Treatments - 30%
  • Discounted Spa Goods - 20%
  • ELEMIS Products
  • Discounted Meals and Beverages - 50%
  • Career & Personal Development training
  • Mental Health, Well-Being and EAP Services
  • Length of Service Awards
  • Staff Awards and Bonuses
  • Discounted entertainment and shopping

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