Current jobs related to Visitor Operations - Faringdon - The National Trust

***INTERNAL APPLICANTS ONLY PLEASE***

We're looking for a Visitor Operations and Experience Manager to join our team. This is a fantastic opportunity to lead for excellence in outdoor visitor engagement. The West Oxfordshire portfolio covers 9000 acres with 1500 buildings and structures with complete villages and 12 working farms. 

Leading a team of five direct reports who manage the visitor facing teams at each property, you'll oversee the visitor journey whether online, onsite or events and exhibitions. You'll work closely with the General Manager and Leadership team to plan and deliver the 2025 vision for the Heritage and Rural Skills Centre in Coleshill. Leading on stakeholder mapping and developing our community work including our Children and Young people work as Coleshill is one of the national hubs for this.  

You'll enjoy fun and diverse work within a friendly, lively and delivery focused team. We work hard but with a smile, making time to enjoy the privilege of being guardians of some very special landscapes. Working in a traditional estate office within the National Trust village of Coleshill with its own café and pub and the magical Coleshill Parkland for lunch time escape.    

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You'll be responsible for great engagement and improved access across some of the National Trust’s properties. These are predominantly outdoor sites, including the iconic White Horse Hill, the much-loved Chastleton House, Ashdown House built for a Queen and acres of countryside with key sites including Badbury and Buscot. 

You'll take the lead on the National Trust’s fist Heritage Skills Centre engaging people with the heritage and conservation crafts and skills required to looked after these special places. 

You'll lead a team to engage with local communities with the National Trusts’ work building partnerships and new ways of working. Establish new visitor experiences both temporary and more permanent with exhibition spaces to tell untold stories of a lost house and a secret army. 

You'll also oversee engagement in the outdoors as we plant 40,000 trees this winter with fresh thinking and ideas to unlock the potential of these special outdoor places while ensuring we protect what makes them special. 

We’d love to hear from you, if you’re:  

• An inclusive, capable & curious leader with experience of leading teams including volunteers.  
• A confident communicator, who enjoys building effective working relationships with a broad range of people – staff, volunteers, partners, advisors & visitors.  
• An advocate for the outdoors and connecting people to nature, with an understanding of the challenges of welcoming visitors alongside implementing conservation initiatives.  
• Organised with a track record of being a strategic problem solver and planner.  
• A problem solver who seeks solutions.  
• A creative leader in innovative programming.  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.