Head of E-Commerce

3 weeks ago

London, Greater London, United Kingdom Griffin Fire Full time

About Paired At Paired, we're on a mission to helpromantic couples stay in love. So we created a fun, safe space forcouples to explore their relationship and grow together. Backed byexpert advice and cutting-edge research, our app delivers engagingquestions, games, and quizzes that improve key relationship skillsin just minutes each day. And it works. Our app is the #1 couplesapp globally with +12M downloads, +200,000 daily active users, andmore than £5M of fundraising to date. We've won multiple awardsfrom Apple and Google, recognising us for our innovative approachto romantic relationship health. Although we are a remote-firstteam hiring in the UK and Spain, keeping our employees connectedremains extremely important. To bring everyone together, we meetthree times a year at various European locations for focusedco-working weeks and dynamic team-building activities. About TheRole Paired is expanding into offering gifts for couples and we areseeking a passionate leader to grow this new business line. Ourvision is to become the #1 online store for digital and physicalgifts that enhance connection, intimacy, and fun in couplerelationships. In this entrepreneurial role, you'll have fullownership of our online store, from selecting products to managingproduct design, manufacturing and logistics, as well as the websiteand marketing. You'll work with the existing Paired team andexternal partners to deliver an outstanding shopping experience tocouples around the world. This is a unique opportunity to build anew business from scratch, backed by the resources and audience ofthe #1 brand for couples. This role will likely evolve into asenior leadership role as the store grows, new products arelaunched and new hires are required. What Your Role EncompassesStrategy & planning * Develop and execute a plan to achieve £1Min online store revenue within the first 12 months * Identifyhigh-potential couple gift opportunities aligned with our brand andcustomers, supported by insights from primary and secondaryresearch * Define and track progress against KPIs to measuresuccess and optimize performance across the store Productmanagement & design * Oversee the ideation, design, andpackaging of products to create unique couple gifts thatincorporate Paired's relationship expertise * Collaborate with theDesign and Brand teams and external partners to bring new digitaland physical products to market Operations & logistics * Sourceand manage manufacturing and shipping partners, ensuring quality,reliability, and cost efficiency * Handle logistics, includinginventory management, fulfillment, and delivery, with a focus oncreating a seamless customer experience Website development * Buildand manage the online store, leveraging Shopify (or similarplatform) to ensure a smooth and intuitive customer journey *Regularly optimize the website for performance, conversion, anduser experience Marketing & customer support * Collaborate withthe Brand & Growth teams to develop campaigns that drivetraffic and sales * Create compelling product descriptions,visuals, and branding for all products * Deliver excellent customerservice and support Minimum Requirements * A true passion forbuilding and developing products * 5+ years of experience ine-commerce, ideally in a leadership or entrepreneurial role focusedon US markets * Proven track record of building and scaling anonline store from the ground up * Deep understanding of D2Ce-commerce, including product sourcing, logistics, fulfillment, anddigital marketing * Hands-on experience with Shopify, includingstore setup, optimization, and app integrations * Strong commercialinstincts with the ability to identify high-potential products anddrive revenue growth * Data-driven mindset with experienceoptimizing conversion rates, customer acquisition costs, andlifetime value * Excellent project management skills with theability to oversee multiple workstreams, from product developmentto logistics and marketing * Customer-centric approach with apassion for delivering exceptional online shopping experiences *Strong collaboration and communication skills to workcross-functionally with design, growth, and operations teams * Mustreside in the UK or Spain and have the legal right to work there(we are unable to provide visa sponsorship) Stand out with: *Experience in the gifting, wellness, or relationships space * Priorsuccess in launching a subscription-based or high-retentione-commerce business * Hands-on expertise in performance marketing,SEO, and conversion rate optimization (CRO) * Experience working ina fast-growing startup environment Compensation and Benefits *Yearly salary of £80-90k (UK) / €81-92k (Spain) plus cash bonusesfor meeting growth targets * Significant stock options * Yearly 2company-wide in-person coworking weeks plus 1 IRL team–buildingevent at various European locations * Subsidised co-working space *25 days annual leave (+public holidays) * Yearly learning budget of£1,000 / €1,150 * Three months paid maternity leave, one monthspaid paternity leave inclusive same-sex and adoptive parents *Comprehensive health insurance * Opportunity to help millions ofpeople with their relationship Hiring process 1. Application review(qualifications, experience, and motivation) 2. COO interview -Meet with Tom to discuss the role and your suitability in furtherdetail 3. Task - We'll send you a task to complete at home toassess your practical skills 4. Team interviews - The final stepinvolves interviews with different team members you would beworking with on a day-to-day basis Diversity & Inclusion atPaired * Our core value is championing relationships. Our app wasbuilt to serve all couples regardless of culture, gender, sexualorientation, and ethnicity * We strive to create an inclusiveenvironment where unique perspectives are encouraged, as we firmlybelieve that diversity enhances our company, culture and product *We regularly review our hiring processes, materials and pipeline toensure they are accessible and free of bias, offering equalopportunity to underrepresented groups. We are also alwayslearning. We maintain open minds and welcome feedback on how we canimprove And one last thing… Excited by our business but not sure ifyou meet the job criteria? Not to worry If you feel you have thatspecial something and could contribute to our mission, get in touchanyway. We are always looking to add great people and we know thatyou are more than your CV. We would encourage you to applyregardless as we don't believe that ticking off a list of skills isthe only thing that makes a great candidate.J-18808-Ljbffr

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