Director of Operations

3 weeks ago

Glasgow, United Kingdom Kimpton Hotels & Restaurants Full time
Director of Operations - Glasgow

We are looking for a Director of Operations to join us at Kimpton Blythswood Square Hotel & Spa

Join us and embrace your unique, best self to provide our guests with heartfelt human connections

At Kimpton Blythswood Square Hotel we want to deliver a ridiculously personal service to all our guests, whether they are relaxing in our Spa or enjoying sustainably sourced Scottish seafood in our iasg restaurant. As Glasgow's only 5* Hotel, our team are focussed on providing our guests with 5* service and making heartfelt human connections in our boutique hotel, standing strong in Glasgow's city centre.

As a Director of Operations, we will support you to:

  • Be yourself - bringing the real you to work, with your unique personality we want you to be who you are
  • Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right
  • Make it count - you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day

We are looking for a Director of Operations to join our team and work closely with our cluster General Manager to lead our hotel's continued success and continue to grow our business. As Glasgow's only 5* property, we pride ourselves on providing an excellent level of service beyond guest's expectations.

You will work alongside our Cluster General Manager and you will be responsible for overseeing the day to day running and strategic planning of the hotel operations, working closely with our F&B and Kitchen teams, FOH, Spa, Finance and Commercial teams.

So, we are looking for someone who has...

  • Experience in quality lifestyle luxury properties (experience within the Scottish market is preferred). Our mission is to provide unique and exceptional service across all areas of the business in line with Kimpton standards, so having experience working within an F&B background is preferred
  • Strong guest focus, you will be forward-thinking and strategic, with experience in a branded multi-venue establishment (ideally within a luxury property) and always keep the guest at the centre of your plans
  • Hands on approach, you won't be afraid to take a proactive approach to managing and identify who needs support and how best to approach this. You will be an inspirational leader who likes to lead by example
  • Excellent leadership qualities with a passion for developing high performing teams and fostering a positive Culture that generates innovation throughout.
  • Pride in sharing success, we provide extraordinary guest experiences and are looking for someone who is excited to make their impact on this and work in a team to share our successes

Joining the Kimpton family isn't just about providing our guests with excellent service, we also have secured a spot in Fortune's '100 best companies to work for' 7 times since 2009, and it is no surprises why We can offer you...

  • Financial security - competitive salary per annum dependent on experience, guaranteed hours, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay
  • Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
  • Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
  • Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
  • Hotel specific benefits - Generous discounts in our newly renovated Spa and our F&B outlets (*must be booked according to processes)

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today Check out our Instagram page @kimptonblythswoodsquare to see more.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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