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Operations Manager

2 months ago

Ashford, United Kingdom Victim Support Full time

Do you want to achieve the best outcomes for victims of crime? Are you willing to challenge others to achieve this?

Do you have experience of leading a diverse team, supporting staff to work independently using their own initiative?

Do you have a good understanding of the impact of crime on victims & communities including those experiencing stalking and hate crime?

If this sounds like you & you want to make a difference every day, to contribute to change & improvement for those who need it and are resilient & adaptable then we need to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • Flexible working options including hybrid working
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
  • An extra day off for your birthday
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances, maternity & paternity payments
  • High Street, retail, holiday, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Ashford, Kent and is offered on a hybrid working pattern with regular travel across Kent and Medway.

As our Operations Manager in our Community Team you will be:

  • Responsible for the daily activities of a diverse group of staff and volunteers working with people who have experienced different crime types with particular focus on people who have been affected by stalking
  • meeting with funders & external partners including the media providing a voice for victims

You will need:

  • the ability to lead a team working across many issues
  • to focus on service delivery & delivering quality outcomes
  • knowledge & understanding of stalking & it's impact
  • a qualified ISAC or be willing to obtain this qualification once in post
  • to be able to work independently to meet set targets & goals
  • to demonstrate empathy whilst ensuring your team are managing challenging caseloads effectively
  • experience of working in partnership with other agencies & other department
  • to be a good communicator who is comfortable representing Victim Support


This job is a busy one so you will need to manage competing priorities, very different personalities, build partnerships with other agencies and have the resilience to bounce back when things do not work out as you would have wanted.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks including Police Vetting and Disclosed Barring Service checks will be required. If you are unable to obtain a police vetting certificate you will not be confirmed in post.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.

Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.