Customer Experience

Found in: Talent UK A C2 - 2 weeks ago


Torquay, United Kingdom Ambassador Theatre Group (ATG) Full time
Customer Experience & Hospitality Manager - Torquay

Customer Experience & Hospitality Manager

The Princess Theatre holds a prominent position on the seafront, seating 1,491 and hosting a variety of shows including large scale musicals, plays, comedy and music. The Princess Bistro forms part of the building running along the promenade, offering customers and diners a spectacular view across the bay. Torquay is an exciting, ambitious town, growing in opportunity and can provide attractive quality of life benefits for candidates considering a relocation.

We are part of The Ambassador Theatre Group which is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we've grown into the world's number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

Can you see the potential in our hospitality business, and use your creative ideas to develop it? Could you lead a team to deliver a great customer experience? If you're looking for a lead role in a varied and exciting hospitality environment then this could be the perfect opportunity for you. 

As our new Customer Experience Manager & Hospitality Manager you'll help us re-establish excellent standards of service as we welcome our customers back, and take the lead on developing our offer for the future. You'll be responsible for the front of house staff and operation, whether they're welcoming audiences in for a show or to one of our food and beverage outlets, including a daytime cafe and takeaway kiosk, pre-show dining service and two bars in our beautiful venue. 

The ideal candidate will have experience of leading customer facing teams, with experience in food and beverage, catering or hospitality management and delivery, with the ability to embed high standards while developing new business opportunities. This is an ideal position if you are looking for a new challenge in a busy, dynamic, and developing venue. 

Interested?  Please click on the link to view our full Job Description

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. 

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk 


  • Student Experience Coordinator

    Found in: Talent UK C2 - 1 week ago


    Torquay, United Kingdom EF Education First Full time

    Student Experience Coordinator (Summer) Torquay Full Time/Fixed Term Are you looking to progress in your career, whilst gaining experience in a culturally diverse environment, working with students from across the globe? Are you ready to take ownership of a summer camp’s events programme and developing your management skills? If so, challenge...

  • Customer Consultant

    2 days ago


    Torquay, United Kingdom Vermelo RPO Full time

    **Customer Consultant - Sales** **Torquay and working from home** **Salary: £20,500 + commission (on average you will achieve £500-£700 per month)** Are you looking for the next step in your career in insurance? We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer-driven...


  • Torquay, United Kingdom GerrardWhite Full time

    Are you looking for the next step in your career in insurance? We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer-driven environment. You will be working for an innovative and expanding group of insurance companies, specialising in Motor Insurance Services and you will be given an...


  • Torquay, United Kingdom EF Language Schools Ltd Full time

    A career with EF combines the support and opportunity of a large international organisation with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel. If you enjoy speaking with students in person on a daily basis whilst supporting...

  • Home Customer Service Insurance Broker

    Found in: Talent UK C2 - 2 days ago


    Torquay, United Kingdom Markerstudy Group Full time

    About the team We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer driven environment. We are a home insurance group who pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. Working for Brightside is all about making a...


  • Torquay, Devon, United Kingdom EF Education First Gruppe Full time

    Are you looking to progress in your career, whilst gaining experience in a culturally diverse environment, working with students from across the globe? Are you ready to take ownership of a summer camp’s events programme and developing your management skills? If so, challenge yourself this summer with EF Education First! EF Education First’s mission is...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    You need to possess excellent communication skills, a good telephone manner, and experience of working in a health or social care environment, possess good IT skills, and to be able to work under pressure. This post offers the real challenge of helping us develop a service of excellence and offers the opportunity to make a real impact for the public of...

  • Reception Staff

    2 weeks ago


    Torquay, United Kingdom My Dentist union street Full time

    A very exciting opportunity has arisen for a experienced receptionist to join our team here at My Dentist Union street Torquay Post will be for 4 days per week including Saturdays experience in the dental industry not essential as a customer focused attitude and drive to deliver excellent customer service are the most important. Together with experience in...


  • Torquay, United Kingdom Georgian Pharma ltd Full time

    Barton Pharmacy has an exciting opportunity for a Pharmacy Dispenser-Assistant Your main responsibilities for the role will be: - To work as part of a successful team ensuring that you perform to the best of your abilities - To provide a high level of customer service at all times to every patient in this pharmacy - To dispense to a good standard, helping...


  • Torquay, United Kingdom TUI Full time

    Salary £21,500 (FTE) Joining the TUI Retail Team as a Travel Advisor, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. **ABOUT...

  • Bar Staff

    4 days ago


    Torquay, United Kingdom Bamboo Bar Torquay Full time

    Bamboo Bar Torquay is currently recruiting for expirenced bar staff who can come and work and build up the Bamboo team. Duties to include: Meeting and greeting customers Cash Handaling Serving customers bevrages and taking their food orders. Bamboo Torquay are looking for people who are reliable and willing to learn so we can deliver world class customer...


  • Torquay, United Kingdom The Babbacombe Inn Full time

    **Must be 18+** Do you have great customer service? We are currently recruiting food & drink order takers for our busy bar & restaurant on Babbacombe Downs, Torquay You should be self-motivated, passionate and able to work well under pressure. **Your Role**: As a food & drink order taker, you will be responsible for serving drinks behind the bar, taking...

  • Service Advisor

    Found in: Talent UK C2 - 1 week ago


    Torquay, United Kingdom Kream Full time

    A customer services specialist is required to join a Torquay based main dealer who represent a well-known quality brand; one of the best-selling in the UK. In the role of a SERVICE ADVISOR , you will be responsible for providing customers with an excellent standard of care whilst conducting all activities at the service department front desk: Customer...


  • Torquay, United Kingdom Hoopers Department Store Full time

    **Restaurant Assistant - Zest** We currently have a vacancy for a Restaurant Assistant to join Zest in our Torquay store, working front of house. **About Hoopers** - A special place to discover inspiring fashion, accessories and beauty - Independently owned group of Department Stores, with strong family values at the centre of our business - Proud of our...


  • Torquay, United Kingdom Hoopers Department Store Full time

    **Restaurant Assistant - Zest** We currently have a vacancy for a Restaurant Assistant to join Zest in our Torquay store, working front of house. **About Hoopers** - A special place to discover inspiring fashion, accessories and beauty - Independently owned group of Department Stores, with strong family values at the centre of our business - Proud of our...

  • Optical Assistant

    2 weeks ago


    Torquay, United Kingdom Specsavers Full time

    **Experienced Optical Assistant** **Location: Torquay** **Salary: Dependant on experience** **Working hours: Full or Part Time** **Experience level: Previous Optical experience is essential for this role** Join our team as an Optical Assistant, and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting,...

  • Optical Assistant

    3 days ago


    Torquay, United Kingdom Specsavers Full time

    **Experienced Optical Assistant** **Location: Torquay** **Salary: £22,006** **Working hours: Full time 40 hours Full times** **Experience level: Previous Optical experience is essential for this role** **Store Progression** Join our team as an Optical Assistant, and you’ll discover why at Specsavers, we pride ourselves on providing the foundation...


  • Torquay, United Kingdom UK Members Full time

    Position will be to sell our membership servcies to inviduals and businesses. Our business is to save businesses and customers money by cutting out third party companies, as well as rewarding customers with a loyalty scheme. **Salary**: £25,000.00-£75,000.00 per year **Benefits**: - Flexitime - Work from home Schedule: - 8 hour shift -...


  • Torquay, United Kingdom Hoopers Department Store Full time

    **Saturday Sales Consultant - Torquay** We currently have a fantastic opportunity for an enthusiastic Saturday Sales Consultant working in the ladies fashion department. **About Hoopers** - A special place to discover inspiring fashion, accessories and beauty - Independently owned group of Department Stores, with strong family values at the centre of our...


  • Torquay, United Kingdom Torbay Council Full time

    **Description**: **Job Description & Person Specification >** Are you passionate about helping people facing homelessness? Can you work in a fast-paced environment? In Torbay, we are changing the culture of our response to homelessness. We’re moving from a reactive offer of help when people are in crisis, to one of proactive prevention activity. This...