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Holidays Operation Team Leader

3 months ago

Ambleside, United Kingdom The National Trust Full time
Holidays Operation Team Leader - Ambleside

Summary

We are looking for a Holiday Cottage Team Leader to look after our stunning holiday cottages in the areas of the Duddon Valley in the north west lakes, and the central and southern lakes. We are a small team and are immensely proud of our cottages and the standard we provide to our guests.

This is a permanent role and you must be available to work Mondays, Fridays and Saturdays plus 2 other days and you will need your own transport. Free parking is available. We provide a laptop and mobile phone.

Duration: Permanent

The Hours: 37.5 hours per week.

Salary: £22,698 per annum

Internally you will be known as 'Holidays Operation Team Leader'



What it's like to work here

To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.



What you'll be doing

You'll induct new staff and support the provision of an efficient, effective and flexible service ensuring cover for changeovers, service cleans and house opening achieving very high standards of presentation; co-ordination of routine maintenance and repairs, and deal with customer queries in line with the NT Holidays Toolkit.

Health and Safety compliance and good environmental management is essential.  You'll be familiar with working to risk assessments, COSHH procedures, accident reporting, and fire safety.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.



Who we're looking for

We'd love to hear from you if you have:

  • practical experience in an operational role in a holiday operating environment
  • a good understanding of necessary standards of housekeeping, presentation and maintenance
  • some supervisory experience, good people skills, confidence dealing with a variety of situations including incidents and complaints


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.