Food & Beverage Assistant Manager - Falmouth

2 weeks ago

Falmouth, United Kingdom The National Trust Full time
Food & Beverage Assistant Manager - Falmouth

Summary

***INTERNAL APPLICANTS ONLY PLEASE***

Are you looking to develop your career in Food & Beverage? The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.    We have an opening for a Food and Beverage Assistant Manager. Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.   Hours: Five days over seven, including weekend rotations and bank holidays. Glendurgan Garden closes from late October to February, so you’ll spend more time at Penrose, The Stables, during winter.   Salary: £27,000pa   Duration: Permanent   Interview date: TBC   Potential start date: 27th January 2025

What it's like to work here

As Food & Beverage Assistant Manager, you’ll be part of an inspiring team, setting high standards across our unique outlets. From the vibrant Glendurgan Teahouse to the cozy Penrose The Stables, you’ll help create memorable experiences for our visitors with delicious food, warm hospitality, and excellent service—our top priority. 
Please note, due to our rural setting, reliable transport is essential. 

To find out more about what it’s like to work in a food and beverage team for the National Trust, click here to watch our video.



What you'll be doing

Working closely with the Food & Beverage Manager, you’ll lead the team in delivering exceptional service to all our visitors, creating an environment where everyone feels welcome. As Assistant Manager, you’ll be working across our three unique sites—Glendurgan Teahouse, Penrose The Stables, and Gunwalloe Kiosk—throughout the year, adapting to seasonal needs and ensuring consistent, high standards of food and service at each location. By helping to drive our financial targets and contributing to our income, you’ll be supporting the National Trust’s mission to care for our special places, ensuring they can be enjoyed for generations to come. We offer a tailored induction, food safety and allergens training, and ongoing development opportunities to ensure your success.
  • Glendurgan Garden Teahouse: Known for its freshly prepared menu, homemade cakes, and scones, open February-October.
  • Penrose The Stables: Open year-round, serving hot and cold drinks with barista service.
  • Gunwalloe Kiosk: Open April-October, offering a relaxed spot with drinks and snacks.
  • Durgan Ice Cream Kiosk: Volunteer-operated but overseen by our team.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.



Who we're looking for

We’d love to hear from you if you’re:

•Used to achieving outstanding customer service in a similar environment.

•A good leader of people, skilled in setting personal objectives and giving feedback.

•Experienced with budgets to increase income and control costs (including managing stock and waste).

•A people person, with a friendly attitude and great communication skills.

•Aware of health and safety compliance.



The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

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