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Head of Digital Products

3 months ago

Croydon, United Kingdom The Gym Group Full time
Role: Head of Digital Products

Reporting to: Chief Technology Officer

Based: Hybrid/East Croydon

Here at The Gym Group we believe we are simply the best in our industry Our amazing teams have skills, abilities and can-do attitudes that make this a great place to work

We have strong, embedded values and an easy-going culture which ensures we put our people first. We pride ourselves on being fun, innovative, inclusive and engaging. We are now on the lookout for a Head of Digital Products

So, what's stopping you? Apply today and be YOU with us

What you need to know about us...

We're not like any other gym company; we are The Gym Group, a place where you can #BeYouWithUs and perform to your absolute best. We are successful; by membership we're the 2nd largest gym business in the UK and the 4th largest in Europe. We hire people with real passion, positivity and enthusiasm which motivates and inspire those around them. We actively invest in our employees; it's so important to us that our people can thrive in our environment and can make the most of the flexibility and support we offer to all of our teams. We have been recognised as #1 in our industry by Glass Door and #25 in the Top 50 Best Places to work in 2022 which is all down to our great leaders and exceptional teams. We have held the prestigious Investors in People Gold Award for 2 years, we are proud of our people and our Gym Support teams are phenomenal; you want to be a part of that, we know you do

What you need to know about the role...

As an experienced and visionary Head of Digital Products, you will be responsible for leading the digital product strategy and, in collaboration with others, co-leading the development and management of all digital products and member enabling technology within The Gym Group. Your role involves defining the product vision, identifying market opportunities, and supporting the entire digital product lifecycle across our website supporting millions of transactions and our highly-rated innovative app.

Main job activities would include:
  • Product Strategy & Vision: Develop and communicate a clear product vision aligned with TGG's goals. Identify market trends and drive product innovation.
  • Product Development: Lead a team of product managers and collaborate with engineering, data, trading, e-commerce, and operations teams. Oversee product development from ideation to launch.
  • User Experience (UX) Design: Manage a team of UI/UX designers to create user-friendly experiences across our website and mobile apps.
  • Stakeholder Management: Work with internal stakeholders to ensure alignment and support for product initiatives. Communicate product strategy and performance metrics.
  • Data-Driven Decisions: Monitor product metrics, analyze data, and iterate on features to improve engagement, retention, and conversion rates.
  • Leadership & Team Management: Provide leadership and guidance to the digital product and UI/UX teams. Set goals, expectations, and performance metrics, fostering a culture of continuous improvement and collaboration.
  • Budget Management: Manage the product budget, including cost control and financial forecasting, to ensure financial success and optimize team capacity and investments.
  • Supplier & Partner Management: Engage with partners and suppliers on work scheduling, budgeting, prioritization, and delivery planning.
  • Market Research & Competitive Analysis: Conduct market research to identify customer needs and stay informed about industry trends and competitor offerings.

Now let us tell you what we are looking for...
  • Extensive experience in digital product management, preferably in e-commerce and fast-paced environments
  • Proven track record of delivering great business and customer outcomes and new digital products using agile methods
  • Experienced in working with distributed, cross-functional teams
  • Strong technical background with modern e-commerce tools including analytics (e.g. GA, Firebase), CMS (e.g. Amplience), prototyping and design (e.g. Balsamiq, Figma, Zeplin), user testing (e.g. Hotjar), collaboration and delivery management (e.g. Jira, Confluence)
  • At least a high-level understanding of modern cloud-based microservices/headless architectures
  • Excellent leadership and team management skills, with experience in growing and developing high-performing teams.
  • Strong analytical and problem-solving abilities, with a focus on data-driven decision making.

So, we've told you all about us and our amazing new opportunity; now it's your turn to hit 'Apply' and tell us about YOU. We also want to put it out there that we actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We want this to be a match that works for you as much as for us - when we say #beYOUwithus we really do mean it