Customer Service and Membership Manager

2 months ago


Princes Risborough, United Kingdom Places Leisure Full time

Customer Service and Membership Manager - Princes Risborough, Buckinghamshire

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More about your role

You will work across a busy leisure facility helping drive membership numbers by creating an environment that is friendly, welcoming and supportive of a customer's choice on how, when and where they are active. You will be responsible for supporting your team to deliver outstanding levels of customer service and the centre advocates the benefits of activity in all its forms.

You will lead and coach the membership teams in the ‘everyone a member' objective, ensuring that they respond to all membership enquiries from prospective and current members. Your team will show an interest in those that have shown an interest in us – be responsible for the following up of all enquiries and prospects who do not join. Manage enquiries and prospects making full use of the technology provided and following the processes and procedures determined.

You will monitor your personal and your team's sales performance and complete any reporting requirements within deadlines. You will ensure that your team uses sales tools and techniques documented within Places Leisure Membership management manual and those communicated through coaching and training

For more information please download our job profile available on our website.

More about you

You will have experience in membership sales, ideally within a leisure/hospitality environment. You should also have experience of leading teams, managing them to KPIs. You should be passionate about health and fitness and have strong product knowledge. As a manager you will need to communicate Places Leisure's vision to your team and ensure everyone undertakes a customer first approach and understands the team's objectives.

You will need to evidence at interview how you have motivated teams to deliver sales and customer service on a consistent basis. You should also have a background in a customer facing role and be used to hitting targets to achieve individual and team targets. You will be a manager who leads from the front, as comfortable showing prospective members around the site as you are motivating a team.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

  • We align with the Real Living Wage foundation
  • A bonus scheme for all colleagues at 2%
  • Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
  • Flexible working (including part time working, shift work and more)
  • An opportunity to purchase additional annual leave
  • Lots of opportunity to access ongoing personal learning and development
  • Access to our Company Pension scheme
  • Cashback plan for healthcare costs – up to £500 saving per year
  • Discounts of up to 50% on activities, centre shop and cafes
  • Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.


  • Customer Service

    3 days ago


    Princes Risborough, United Kingdom APM Full time

    _We’re Association for Project Management (APM). We’re a professional membership organisation that sets the standards for the project profession. As a registered charity, we reinvest our surplus for the benefit of our members and the profession. We delivereducation and develop qualifications. We conduct research and provide knowledge and resources. We...


  • Princes Risborough, United Kingdom Recruits4u Full time

    A very well-established membership organisation are growing and looking to expand its team. This will be to provide consistently high standards of customer service to all stakeholders through the effective use of processes and systems, ensuring work is completed against agreed targets and KPIs. Provide effective administration of accreditation, ensuring...


  • Princes Risborough, United Kingdom LinkLife Full time

    **LinkLife are excited to be working with a growing client based in High Wycombe who are seeking a passionate and caring individual to join their Customer Service team** **Role: Customer Service Assistant** **Location: High Wycombe, Buckinghamshire** **Salary: £23,000 - £24,500** **Contract: Full Time, 37.5 hrs per week - Monday to Friday 10am -...


  • Princes Risborough, United Kingdom ercol furniture Full time

    **Senior Customer Service Advisor** Work hours: Full time. Monday - Friday 09.00 17.00 **Precis of the role**: The role is vast and varied and as a part of the CS Team bridges the space between our manufacturing/production teams and our retailer customers and to a lesser extent end users and members of the public. Delivering excellent Customer Service in...


  • Princes Risborough, United Kingdom Huntress Full time

    Customer Service Advisors Needed - ASAP! Our busy and growing client based in Princes Risborough is looking to recruit a new Customer Service Advisor to provide specialist, customer support. This is a great opportunity to join a growing business with lots of progression opportunities. Salary - £21,000 with regular salary reviews! Location - Princes...


  • Princes Risborough, United Kingdom Huntress Full time

    Customer Service Advisors Needed - ASAP! Location= Princes Risborough Salary= £21,000 with Regular Salary Reviews! Hours= Mon to Fri, Between 9am to 7pm and 1 in 3 Saturdays. Our busy and growing client based in Princes Risborough is looking to recruit a new Customer Service Advisor to provide specialist, customer support. This is a great opportunity...


  • Princes Risborough, United Kingdom Arthur Beale Limited Full time

    **Company description** Arthur Beale is the definitive heritage British nautical brand with a compelling ‘fit for purpose’ Clothing, Accessories & curated Chandlery offering. We have a broad product range which includes Sailing Clothing, Ropes, Lifejackets and so much more. During our 500 years history we have kitted out explorers like Shackleton and...


  • Princes Risborough, United Kingdom Arthur Beale Limited Full time

    **Company description** Arthur Beale is the definitive heritage British nautical brand with a compelling ‘fit for purpose’ Clothing, Accessories & curated Chandlery offering. We have a broad product range which includes Sailing Clothing, Ropes, Lifejackets and so much more. During our 500 years history we have kitted out explorers like Shackleton and...


  • Princes Risborough, United Kingdom LinkLife Full time

    **LinkLife are excited to be working with a growing client based in High Wycombe who are seeking a passionate and caring individual to join their Customer Service team** **Role: Customer Service Assistant - Part time** **Location: High Wycombe, Buckinghamshire** **Salary: £23,000 - £24,500** **Contract: Pat time, 30 hrs per week - Monday to Friday 12pm...


  • Princes Risborough, United Kingdom Recruits4u Ltd Full time

    This is a hybrid role so will require you to work once a week in the office in Bucks and the remaining days working from home. **Administration**: - Accurate maintenance of CRM database - Provide administrative support to the Chartered Team Leader - Archive Chartered-related documentation - Communication with Assessors to assist in coordinating assessor...


  • Princes Risborough, United Kingdom Reed Business Support Full time

    **Customer Service Advisor - Princes Risborough - Permanent - £21,000 per annum plus salary review every 6 months!** A fantastic company based in Princes Risborough are looking for Customer Advisors to join their growing team. **Benefits**: - Free parking - Full training provided - Regular pay reviews **Main day to day duties**: - Determine customer...


  • Princes Risborough, United Kingdom ClubWise Software Ltd Full time

    ClubWise is a market leader in Club Management Software, delivering an integrated solution for Customer Relationship Management, Payment Services (including Direct Debit collection), Marketing / Campaign Management, Referral Management and Retention Services in a single, cloud-based solution used by over 1000 gyms and health clubs in the UK, Ireland,...


  • Princes Risborough, United Kingdom Oxby & Parke Recruitment Ltd Full time

    **The Company** **The Role** Working within a small and friendly team who handle all customer service tasks within the sales and customer service function, you will be patient, flexible and motivated when dealing with all aspects of customer service and committed to providing the highest level of service to your customers. - Liaising with the dispatch team...

  • Account Executive

    5 days ago


    Princes Risborough, United Kingdom S4 Personnel Ltd Full time

    **Ref: 3366** **Job Title: Account Executive (Customer Service)** **Salary: £25,000 - £27,500** **Location: Princes Risborough** The purpose of this role is to liaise with business customers interest in this high-quality brand, offering options to them and processing orders. Once the order is placed you will be responsible for organising the delivery...


  • Princes Risborough, United Kingdom S4 Personnel Limited Full time

    **Ref: 3636** **Job Title: Part time Customer Service Advisor** **Salary: £12.00 - £12.50 per hour** **Location: Princes Risborough** **Hours: 4 hours per day (10.00 - 14.00, Monday to Friday)** Our client, a well known and prestigious brand, is looking for a part time Customer Service Advisor to deliver excellent customer service in line with the the...


  • Princes Risborough, United Kingdom Association for Project Management Full time

    **Service Innovation Assistant - Qualifications** **Salary: £22,000 per annum depending on experience** **Permanent Full time - 35 hours per week** **Hybrid Working - Home Based/Princes Risborough** - We’re Association for Project Management (APM). We’re a professional membership organisation that sets the standards for the project profession. As a...


  • Princes Risborough, United Kingdom Association for Project Management Full time

    **Service Innovation - Assistant** **Salary: £22,000 per annum** **Full time - 35 hours per week** **Hybrid Working - Home Based/Princes Risborough** - We’re Association for Project Management (APM). We’re a professional membership organisation that sets the standards for the project profession. As a registered charity, we reinvest our surplus for...


  • Princes Risborough, United Kingdom Association for Project Management Full time

    Service Innovation - Assistant **Salary: £23,000 per annum** **Full time - 35 hours per week** **Hybrid Working - Home Based/Princes Risborough** - We’re Association for Project Management (APM). We’re a professional membership organisation that sets the standards for the project profession. As a registered charity, we reinvest our surplus for the...

  • Customer Assistant

    7 months ago


    Princes Risborough, United Kingdom M&S Full time

    **Summary** Customer Assistant - Princes Risborough Hours: Mon - 0600-1000 Wed - 0600-1000 Thur - 0600-1000 Fri - 0600-1000 Sat - 0600-1000 **All the details** **_ Hours _** **_Mon - 0600-1000_** **_Wed - 0600-1000_** **_Thurs - 0600-1000_** **_Fri - 0600-1000_** **_Sat - 0600-1000_** **Purpose** To deliver a great shopping experience for our...

  • Customer Assistant

    7 months ago


    Princes Risborough, United Kingdom M&S Full time

    **Summary** Customer Assistant: Hours WK1 Sun 07:30- 11:30 Tue 05:30- 13:30 Wed 05:30- 13:30 Thurs 05:30- 13:30 WK2 Tue 05:30- 13:30 Wed 05:30- 13:30 Thurs 05:30- 13:30 Sat 05:30- 11:30 **All the details** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time...