Current jobs related to Member Experience Manager - St Albans - Fitness First

  • Personal Trainer

    7 days ago

    St Albans, Hertfordshire, United Kingdom Fitness First Full time

    About The RolePersonal Trainer & Fitness Experience Team MemberAre you looking for a challenging opportunity to be part of a leading fitness brand and lucrative Personal Training business? At Fitness First, you will have the chance to work part-time as a Fitness Experience team member, while also running a self-employed Personal Training business outside of...

  • Team Member

    3 weeks ago

    St Albans, Hertfordshire, United Kingdom Five Guys Full time

    About Five GuysWe're a family-owned business that's been serving up perfect burgers and fries since 1986. Our philosophy is simple: cook to perfection, serve with a smile, and always put our customers first.What We're Looking ForWe're seeking enthusiastic and dedicated individuals to join our team as Crew Members. As a Crew Member, you'll be the face of our...

  • Team Member

    3 weeks ago

    St Albans, Hertfordshire, United Kingdom Five Guys Full time

    About Five GuysWe're a family-owned business that's been serving up perfect burgers and fries since 1986. Our philosophy is simple: cook to perfection, serve with a smile, and always put our customers first.What We're Looking ForWe're seeking enthusiastic and dedicated individuals to join our team as Crew Members. As a Crew Member, you'll be the face of our...

  • Team Member

    5 months ago

    St Albans, United Kingdom itsu Full time

    scope of the role Start as a Team Member and earn up to **£12.00** per hour, _including an hourly bonus_* _and **NO zero hours contracts!** As a Team Member, you will be **working in one of our beautiful kitchens**, you do not need any previous experience, **we will teach you everything! Even more, if you want to grow, **itsu is the right place for you...

  • Team Member

    4 months ago

    St Albans, United Kingdom Pret - St Albans, St Peter's Street Full time

    **Team Member, Location** **Full-time only** **£10.80 to £12.05 an hour** We are looking for enthusiastic Front of House and Kitchen Team Members who are passionate about preparing delicious products and delivering great customer service as part of a team. We have the following positions available right now: - Full-time - Shifts are spread over 5 days...

  • Team Member

    5 months ago

    St Albans, United Kingdom Pret - St Albans, St Peter's Street Full time

    **Team Member, Location** **£10.80 - £12.05 an hour** We are looking for enthusiastic Front of House and Kitchen Team Members who are passionate about preparing delicious products and delivering great customer service as part of a team at ! We have the following positions available right now: - Full-time - Shifts are spread over 5 days from Monday to...

  • Team Member

    5 months ago

    St Albans, United Kingdom Pret - St Albans, St Peter's Street Full time

    **Team Member, Location (please amend)** **£10.80 an hour** **Full time position** We are looking for enthusiastic Front of House and Kitchen Team Members who are passionate about preparing delicious products and delivering great customer service as part of a team. We have the following positions available right now: - Full-time - Shifts are spread...

  • Customer Experience Senior Manager

    10 hours ago

    St Albans, Hertfordshire, United Kingdom Jems Recruitment Ltd Full time

    Job SummaryThe Senior Client Management role at Jems Recruitment Ltd is a challenging opportunity to work with business customers, ensuring the highest level of corporate customer experience. As a Senior Client Management Senior Manager, you will be responsible for coordinating larger client projects, providing exceptional customer service, and driving...

  • Customer Experience Ambassador

    1 week ago

    St Albans, Hertfordshire, United Kingdom Rennie Grove Peace Hospice Care Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our retail team, you will be responsible for delivering exceptional customer service, engaging and motivating our team of shop volunteers, and contributing to the overall success of our shop.Key...

  • Team Member

    1 month ago

    St Albans, Hertfordshire, United Kingdom Pret - Hertfordshire AREA Full time

    Join our team as a Team Member in Hertfordshire£11.60 an hourWe are seeking enthusiastic and passionate individuals to join our Front of House and Kitchen teams. As a Team Member, you will be responsible for delivering great customer service and preparing delicious products as part of a team.We have the following positions available:Full-time - Shifts are...

  • Team Member

    1 month ago

    St Albans, Hertfordshire, United Kingdom Pret - Hertfordshire AREA Full time

    Join our team as a Team Member in Hertfordshire£11.60 an hourWe are seeking enthusiastic and passionate individuals to join our Front of House and Kitchen teams. As a Team Member, you will be responsible for delivering great customer service and preparing delicious products as part of a team.We have the following positions available:Full-time - Shifts are...

  • Team Member

    3 weeks ago

    St Albans, Hertfordshire, United Kingdom Pret - Hertfordshire AREA Full time

    Join our team as a Team Member£11.60 an hourWe are seeking enthusiastic and passionate individuals to join our Front of House and Kitchen teams. As a Team Member, you will be responsible for delivering great customer service and preparing delicious products as part of a team.We have the following positions available:Full-time - Shifts are spread over 5 days...

  • Team Member

    3 weeks ago

    St Albans, Hertfordshire, United Kingdom Pret - Hertfordshire AREA Full time

    Join our team as a Team Member£11.60 an hourWe are seeking enthusiastic and passionate individuals to join our Front of House and Kitchen teams. As a Team Member, you will be responsible for delivering great customer service and preparing delicious products as part of a team.We have the following positions available:Full-time - Shifts are spread over 5 days...

  • Team Member

    2 months ago

    St Albans, United Kingdom Pret - Hertfordshire AREA Full time

    Team Member, Location ST Albans £11.60 an hourWe are looking for enthusiastic Front of House andKitchen Team Members who are passionate about preparing delicious products anddelivering great customer service as part of a team.We have the following positions available rightnow:Full-time - Shifts are spread over 5 days fromMonday to Sunday. Shift hours...

  • Team Member

    3 weeks ago

    St Albans, United Kingdom Pret - Hertfordshire AREA Full time

    Team Member, Location (please amend)£11.60 an hourWe are looking for enthusiastic Front of House andKitchen Team Members who are passionate about preparing delicious products anddelivering great customer service as part of a team.We have the following positions available rightnow:Full-time - Shifts are spread over 5 days fromMonday to Sunday.Shift hours...

  • Team Member

    4 weeks ago

    St Albans, Hertfordshire, United Kingdom Pret - Hertfordshire AREA Full time

    Join our team as a Team Member in Hertfordshire£11.60 an hourWe are looking for enthusiastic and passionate individuals who are eager to work in a fast-paced environment and deliver great customer service as part of a team.We have the following positions available right now:Full-time - Shifts are spread over 5 days from Monday to Sunday.Shift hours vary...

  • Team Member

    4 weeks ago

    St Albans, Hertfordshire, United Kingdom Pret - Hertfordshire AREA Full time

    Join our team as a Team Member in Hertfordshire£11.60 an hourWe are looking for enthusiastic and passionate individuals who are eager to work in a fast-paced environment and deliver great customer service as part of a team.We have the following positions available right now:Full-time - Shifts are spread over 5 days from Monday to Sunday.Shift hours vary...

  • Team Member

    4 weeks ago

    St Albans, Hertfordshire, United Kingdom Pret - Hertfordshire AREA Full time

    Join our team as a Team Member in Hertfordshire£11.60 an hourWe are seeking enthusiastic and passionate individuals to join our Front of House and Kitchen teams. As a Team Member, you will be responsible for delivering great customer service and preparing delicious products as part of a team.We have the following positions available:Full-time - Shifts are...

  • Team Member

    4 weeks ago

    St Albans, Hertfordshire, United Kingdom Pret - Hertfordshire AREA Full time

    Join our team as a Team Member in Hertfordshire£11.60 an hourWe are seeking enthusiastic and passionate individuals to join our Front of House and Kitchen teams. As a Team Member, you will be responsible for delivering great customer service and preparing delicious products as part of a team.We have the following positions available:Full-time - Shifts are...

  • Team Member

    4 weeks ago

    St Albans, Hertfordshire, United Kingdom Pret - Hertfordshire AREA Full time

    Join our team as a Team Member in Hertfordshire£11.60 an hourWe are looking for enthusiastic and passionate individuals who are eager to work in a fast-paced environment and deliver exceptional customer service as part of a team.We have the following positions available right now:Full-time - Shifts are spread over 5 days from Monday to Sunday.Shift hours...

Member Experience Manager

2 months ago

St Albans, United Kingdom Fitness First Full time
Member Experience Manager - St Albans Club, St Albans

If you are a passionate and result-driven leader with a commitment to delivering exceptional member experiences, we would love to hear from you. Join us in making a transformative impact on the lives of our members About Us: At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are looking for a dedicated and dynamic Member Experience Manager to join our team and ensure every member has a 5- star experience. Job Purpose: As the Member Experience Manager, your role is to deliver a consistent 5-star member experience by utilising and optimising company tools to support members in achieving their goals. You will enhance the member journey, prioritise their goals, and improve member retention. In the absence of the General Manager and other Heads of Departments, you will take on Duty Manager responsibilities, ensuring operational standards, health & safety, and the commercial performance of the club. Key Responsibilities:   Member Experience: Lead the team to create a consistent 5-star member experience throughout the club. Utilise key data to personalise the member experience. Interact with every member at every touch point with purpose and care. Provide instant feedback to team members who do not offer exceptional service. Take accountability for the Brand Standards document, focusing on cleanliness, vibe, and operational standards. Plan and action ‘call drives’ to reach out to priority member groups. Maintain regular communication with new starters, at-risk members, and those who have booked onboarding sessions.   Member Retention: Manage and optimise all attrition tools, coaching, and delivering throughout the wider team. Ensure professional management of member feedback. Team Training and Development: Provide comprehensive training to the team to deliver exceptional service. Ensure team adherence to company policies and procedures.  Retail Management: Manage and position retail and stock in line with the business ‘Stock Planogram’ sheet.   Duty Management: Ensure a great welcome to every member at every opportunity. Provide an excellent joiner experience and tour for every guest. Steer members to group exercise (GX) classes and book 1-1 sessions. Maintain high standards of cleanliness and hygiene in the club. Lead on the safety of the club, ensuring compliance with all regulations. Ensure all staff are clear on their responsibilities and tasks per shift. Deliver duty management with 100% consistency, including opening/closing duties and compliance. What’s in it for you: Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs. Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services. Health and Wellness: Complimentary gym membership for you and discount for family member. Professional Development: Opportunities for ongoing professional development and career advancement.