Front Office Agent
4 weeks ago
We are looking for an experienced and highly motivated Front Office Agent for a 197rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in The hotel is part of the awardwinning Germanbased Motel One Group. Join our team and grab this unique opportunity
The focus of this role is on the professional care of our hotel guests from a warm welcome at checkin to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests including checkin and checkout
- Reviewing and processing bookings overbookings and options
- Invoicing including managing payments as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing noshows answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Qualifications :
Whether you are a hotel professional or changing careers you will fit in here Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry
- Have an excellent sense of quality and service as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments we achieve our results together
- Ideally with knowledge of PMS like Mewes or Opera
- Must be flexible with shifts pattern
- Please note we only accept applications with full rights to work in the UK based on full time hours the hotel does not offer any kind of sponsorship
Remote Work :
No
Employment Type :
Fulltime
Key SkillsAbinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird
Vacancy: 1
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