Incident Management Lead

4 days ago

Edinburgh, United Kingdom NatWest Full time

Join us asan Incident ManagementLead

  • This role willsee you influencing stakeholders at all levels across the bank toimprove our services and customerjourneys
  • You’ll play a crucial role infostering an environment of continuous improvement and drivingbank-wide stability through the delivery of incident managementdisciplines
  • Join a collaborative and innovativeteam, where you’ll be recognised for your expertise and specialistknowledge of incidentmanagement

Whatyou'll do

As a recognisedincident management specialist, you’ll be leading technical andoperational support for services, activities and processes, andproviding leadership and direction in support of bank-wide servicestability. We’ll look to you to act with pace when recovering orprotecting service, and with thoroughness when considering the riskto service.

You’ll alsobe:

  • Building andmaintaining the capability of your team to make sure that thelevels of service and quality of deliverables meet the needs of thebank
  • Leading some of the wider technology andpeople-focused activities to fulfil the needs of thebank
  • Collaborating, communicating, andinfluencing senior stakeholders internally and externally inincident management area
  • Managing the bank wideincident management framework, capability and exercising strategyfor gold and incident co-ordination cross bank groups, andsupporting your team to workeffectively
  • Managing your team’s operationsincluding finances, operational risks and continuous improvementactivities

Theskills you'll need

We’relooking for someone with advanced knowledge of crisis or incidentmanagement disciplines in a financial services environment. You’llalso need to be a capable communicator with the ability tocommunicate complex technical concepts to senior colleagues andstakeholders.

Additionally,you’llneed:

  • Knowledge ofindustry crisis or incident management best practice andprocesses
  • Knowledge of service delivery in abanking and IT environment
  • Good collaborationand stakeholder management skills at executivelevel

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