Sommelier - Chipping Norton

3 days ago

Chipping Norton, United Kingdom The Bamford Collection Full time
Sommelier - Chipping Norton

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

ABOUT THE ROLE

The Wild Rabbit is a modern British inn set in the heart of the Cotswolds - a place to eat, drink and sleep in a relaxed and welcoming setting. The Wild Rabbit family is growing, and we are looking for a passionate and experienced Sommelier to ensure the smooth efficient running of service throughout the restaurant, pub and private dining room.

SALARY: 36000 + tronc
HOURS: Full time - 48 hours

THE WILD RABBIT BEHAVIOURS

  • To always deliver excellent service, to all external & internal guests. This begins with providing Instant Service with a Smile
  • Take responsibility for making the guest experience seamless and be accountable for your mistakes.
  • To consistently lead by example by looking immaculate and demanding the same amongst your colleagues.
  • To be positive & genuine in dealing with any guest requests; Never Say No
  • Always aim to exceed expectations of our guests by anticipating their needs to provide a pro-active service.
  • To always be enthusiastic in all interactions with guests or colleagues. You are our ambassadors
  • To know your subject in order to make recommendations, and promote The Wild Rabbit, Daylesford & Bamford, and to help educate your colleagues on our offering and history.
  • To be prepared and anticipate the business. Our service revolves around attention to detail and a great deal of preparation must be done behind the scenes to give a smooth service to our guests.
  • To communicate with all guests, departments and colleagues in a positive & respectful manner. Ensure the handover of detailed & accurate information to avoid mistakes and guest dissatisfaction.
  • To enjoy yourself at work in order to create a special work environment.
  • Display the attention to detail that we are renowned for and take pride in our surroundings


YOUR RESPONSIBILITIES

WINE

  • To have exceptional knowledge of the wine, beers and cocktail lists
  • Manage wine cellar and stock
  • Ordering of wine
  • Running special events and tastings in the wine cellar, private dining room and cottages
  • Have full knowledge of ingredients in order to give accurate allergens advice
  • Actively drive average spend per head through wine service
  • Ensure all bills are correct
  • Support all Managers in the sales of wines and to advise them on the best wines
    appropriate for the guest

SERVICE

  • To adhere to the agreed steps of service at all times
  • Ensure the wine service provided to guests is of the highest quality
  • To take charge of wine service and train others in your absence
  • To take an active role in service with both running a section and running food when not needed on wine service
  • To take ownership of wine service for private dining events
  • To keep a constant attentive eye to the timing and flow of service at the bar tables
  • To constantly seek to proactively assist guests in the bar seated area, without waiting for them to stand up and seek for help
  • To anticipate all possible complaints and attempt to resolve them in the first instance - Report/escalate any potential issues or complaints to the Manager on duty


OPERATIONS

  • To highlight H&S matters to your line manager
  • To deliver and champion The Wild Rabbit standards
  • To be proactive in assisting your team member colleagues
  • To activity share knowledge of your subject
  • To be reliable and punctual on shift
  • To ensure all mandatory and legal training is complete and up to date; and refreshers completed prior to the expiry date
  • To attend training courses when requested

PERKS & BENEFITS

  • Discounts: We offer a range of discounts on our products, treatments, and dining
    experiences from day 1.
    Volunteering Days: Employees are offered one paid day per year to volunteer with a
    charity of their choice.
    Private Medical: We offer subsidised private medical insurance through Bupa.
    Pension Scheme: Pay up to 9% of your salary into your pension each month; we
    contribute up to 4.5%.
    Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
    Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

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