Senior Account Director

1 week ago

Central London, United Kingdom CastleBell Recruitment Full time

 

Senior Account Director

What are we looking for?

A leader within the Client Service Team, accountable for attracting, retaining, and growing one or a portfolio of clients. A strategic partner to our clients driving innovative and progressive Brand Experience solutions.

This role will be reporting to the Group Account Director. 

 

About the role…

Client services

- Leadership of an agency team and portfolio of clients. Responsibility for the strength of client relationship(s).

- Responsible for driving successful implementation of multiple projects within one or across various client groups.

- Seeks to personally grow client and industry networks. Proactive in creating opportunities to present the agency and its service offerings.

- Leads client development plans, strategies and initiatives that deliver on client and agency targets. Ensures client feedback and reviews occur and inform future ways of working.

- Able to blend the operational and creative requirements of the project to bring to life the campaign vision.

- Proficient in crafting a clear activation strategy and the internal/external skill sets required to deliver.

- Defines expectations for ‘best-in-class’ client service across the team, upskilling, training, inducting as required. Works with the Project team to ensure work is delivered to time, target and budget.

- Creation of process, templates, and approval of key documentation. Does not commit the agency to unrealistic timings or budget.

- Externally is the client lead, ensuring excellence in client servicing. Internally provides project oversight and direction, ensuring effective processes are in place for best-in-class project delivery

- Identifies organic growth opportunities with existing clients and converts them into agency briefs.

- Plays a significant role in pitches, building rapport and trust with clients, and recognised for expertise.

 

Finance

- Takes a lead in defining the commercial terms with clients, producing SoW, rate cards, budget templates.

- Approves project budgets for client campaigns. Can advise how to better improve GP without compromising on client ROI.

- Able to demonstrate the value of time to protect project margins.

- Drives commercial understanding and financial process throughout the client service team.

- Understands the requirements of cash flow for project work, directing internal and external teams accordingly.

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