Bookings Administrator

4 weeks ago


Aylesbury, United Kingdom M Group Services Full time
Agility Eco are recruiting for an Bookings Administratorto join the team   Working as part of a small team theBookings Administrator handles enquiries for a series of communityprogrammes and initiatives to end fuel poverty, with the aim ofhelping people to keep warm in colder months and reduce theirenergy bills. This is a free service for residents and the ContactCentre Bookings Team undertake the processing of applications andassessment of eligibility from the public, and partnerorganisations, as well as securing appointments for specialistadvisors.   The nature of ourprogrammes means that we are regularly dealing with vulnerablemembers of society, and our team need to have the confidence,empathy, and patience to talk effectively to vulnerable residents.The role includes handling internal and external call volumes, aswell as completing general administrative tasks to ensure thesuccessful delivery of a high level of customer service in linewith the company’s targets, vision, service level agreements andclient expectations.   You'll reportdirectly to the Contact Centre Manager.  Thisrole will be based in our Aylesburyoffice.   Whatyou'll be doing:
  • Make outbound telephone calls to book appointmentsacross a wide variety of programmes and initiatives in line withour performance indicators.
  • Confidently answer wide variety of inbound telephonecalls in line with our service level agreement, taking appropriateaction to ensure customer/client satisfaction.
  • Ensuring the safe handling of customersensitive personal data at all times in line with the company dataprotection policy
  • Working effectivelywith internal departments and industry partners to help deliver ourfull range of services.
  • Ability to decideon the most appropriate means of communication (written and oral)and accurately deliver when updating, advising, and referringinformation to clients, customers, and industry partners.
  • Maintain and update electronic workmanagement systems in a timely and accurate fashion
  • Accurate data entry across our workmanagement platforms
  • Recognise when toescalate queries and work opportunities to senior members of theteam
  • Completion of and editing documentsin line with task to ensure accurate delivery to clients, customersand industry partners
  • Ability torecognise and act upon priority works to ensure we maintain ourSLA’s
Whatwe need from you:
  • Previous experience working in a ContactCentre
  • Experience withvulnerable customers
  • Composure when faced with difficultsituations / scenario
  • Excellent verbaland written communication skills
  • Attention to detail.
  • Comfortable with using ITplatforms.
  • Adaptability andflexibility
  • Self-motivation andability to work without direct supervision.
What weoffer:
  • Salary up to £27,907
  • 25 days annual leave 
  • Enhanced Maternity, Adoption and Paternityleave   
  • 2 Paid volunteer days per year 
  • Pension Scheme   
  • Life Assurance   
  • Access to employee assistanceprogrammes   
  • Online GP Service, 24 hours a day, 365 days a year  
  • Discounts withnational retailers   
  AtAgility Eco we recognise and value the benefits from ourworkforce diversity. We are committed to creating a diverse andinclusive environment to develop a culture where our peoplefeel included and valued.  #AgilityEco#Appcast #LI-SG1 #LI-Onsite

  • Aylesbury, United Kingdom M Group Services Full time

    Agility Eco are recruiting for an Bookings Administrator to join the team!Working as part of a small team the Bookings Administrator handles enquiries for a series of community programmes and initiatives to end fuel poverty, with the aim of helping people to keep warm in colder months and reduce their energy bills. This is a free service for residents and...


  • Aylesbury, United Kingdom M Group Services Full time

    Agility Eco are recruiting for an Bookings Administrator to join the team! Working as part of a small team the Bookings Administrator handles enquiries for a series of community programmes and initiatives to end fuel poverty, with the aim of helping people to keep warm in colder months and reduce their energy bills. This is a free service for residents and...


  • Aylesbury, United Kingdom M Group Services Full time

    Agility Eco are recruiting for an Bookings Administrator to join the team!   Working as part of a small team the Bookings Administrator handles enquiries for a series of community programmes and initiatives to end fuel poverty, with the aim of helping people to keep warm in colder months and reduce their energy bills. This is a free service for residents...


  • Aylesbury, United Kingdom M Group Services Full time

    Agility Eco are recruiting for an Bookings Administrator to join the team!   Working as part of a small team the Bookings Administrator handles enquiries for a series of community programmes and initiatives to end fuel poverty, with the aim of helping people to keep warm in colder months and reduce their energy bills. This is a free service for residents...


  • Aylesbury, United Kingdom M Group Services Full time

    Agility Eco are recruiting for an Bookings Administrator to join the team! Working as part of a small team the Bookings Administrator handles enquiries for a series of community programmes and initiatives to end fuel poverty, with the aim of helping people to keep warm in colder months and reduce their energy bills. This is a free service for residents and...


  • Aylesbury, United Kingdom M Group Services Full time

    Agility Eco are recruiting for an Bookings Administrator to join the team!   Working as part of a small team the Bookings Administrator handles enquiries for a series of community programmes and initiatives to end fuel poverty, with the aim of helping people to keep warm in colder months and reduce their energy bills. This is a free service for residents...


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