Bookings Administrator
5 days ago
- Make outbound telephone calls to book appointments across a wide variety of programmes and initiatives in line with our performance indicators.
- Confidently answer wide variety of inbound telephone calls in line with our service level agreement, taking appropriate action to ensure customer/client satisfaction.
- Ensuring the safe handling of customer sensitive personal data at all times in line with the company data protection policy
- Working effectively with internal departments and industry partners to help deliver our full range of services.
- Ability to decide on the most appropriate means of communication (written and oral) and accurately deliver when updating, advising, and referring information to clients, customers, and industry partners.
- Maintain and update electronic work management systems in a timely and accurate fashion
- Accurate data entry across our work management platforms
- Recognise when to escalate queries and work opportunities to senior members of the team
- Completion of and editing documents in line with task to ensure accurate delivery to clients, customers and industry partners
- Ability to recognise and act upon priority works to ensure we maintain our SLA’s
- Previous experience working in a Contact Centre
- Experience with vulnerable customers
- Composure when faced with difficult situations / scenario
- Excellent verbal and written communication skills
- Attention to detail.
- Comfortable with using IT platforms.
- Adaptability and flexibility
- Self-motivation and ability to work without direct supervision.
- Salary up to £27,907
- 25 days annual leave
- Enhanced Maternity, Adoption and Paternity leave
- 2 Paid volunteer days per year
- Pension Scheme
- Life Assurance
- Access to employee assistance programmes
- Online GP Service, 24 hours a day, 365 days a year
- Discounts with national retailers
-
Bookings Administrator
5 days ago
Aylesbury, United Kingdom M Group Services Full timeAgility Eco are recruiting for an Bookings Administrator to join the team!Working as part of a small team the Bookings Administrator handles enquiries for a series of community programmes and initiatives to end fuel poverty, with the aim of helping people to keep warm in colder months and reduce their energy bills. This is a free service for residents and...
-
Bookings Administrator
5 days ago
Aylesbury, United Kingdom M Group Services Full timeAgility Eco are recruiting for an Bookings Administrator to join the team! Working as part of a small team the Bookings Administrator handles enquiries for a series of community programmes and initiatives to end fuel poverty, with the aim of helping people to keep warm in colder months and reduce their energy bills. This is a free service for residents...
-
Bookings Administrator
6 days ago
Aylesbury, United Kingdom M Group Services Full timeAgility Eco are recruiting for an Bookings Administrator to join the team! Working as part of a small team the Bookings Administrator handles enquiries for a series of community programmes and initiatives to end fuel poverty, with the aim of helping people to keep warm in colder months and reduce their energy bills. This is a free service for residents...
-
Bookings Administrator
6 days ago
Aylesbury, United Kingdom M Group Services Full timeAgility Eco are recruiting for an Bookings Administrator to join the team! Working as part of a small team the Bookings Administrator handles enquiries for a series of community programmes and initiatives to end fuel poverty, with the aim of helping people to keep warm in colder months and reduce their energy bills. This is a free service for residents...
-
Bookings Administrator
6 days ago
Aylesbury, United Kingdom M Group Services Full timeAgility Eco are recruiting for an Bookings Administrator to join the team! Working as part of a small team the Bookings Administrator handles enquiries for a series of community programmes and initiatives to end fuel poverty, with the aim of helping people to keep warm in colder months and reduce their energy bills. This is a free service for residents and...
-
Bookings Administrator
5 days ago
Aylesbury, Buckinghamshire, United Kingdom M Group Services Full time €27,907Agility Eco are recruiting for an Bookings Administrator to join the team! Working as part of a small team the Bookings Administrator handles enquiries for a series of community programmes and initiatives to end fuel poverty, with the aim of helping people to keep warm in colder months and reduce their energy bills. This is a free service for residents...
-
Bookings Administrator
5 days ago
Aylesbury, Buckinghamshire, United Kingdom M Group Services Full time €27,907Agility Eco are recruiting for an Bookings Administrator to join the team! Working as part of a small team the Bookings Administrator handles enquiries for a series of community programmes and initiatives to end fuel poverty, with the aim of helping people to keep warm in colder months and reduce their energy bills. This is a free service for residents...
-
Bookings Administrator
3 days ago
Aylesbury, Buckinghamshire, HP20 2HU, Aylesbury, United Kingdom M Group Services Full timeAgility Eco are recruiting for an Bookings Administrator to join the team! Working as part of a small team the Bookings Administrator handles enquiries for a series of community programmes and initiatives to end fuel poverty, with the aim of helping people to keep warm in colder months and reduce their energy bills. This is a free service for residents and...
-
Booking Coordinator
6 months ago
Aylesbury, United Kingdom Buckinghamshire Healthcare NHS Trust Full timeAn exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as a Outpatients Booking Coordinator. To work in support of a group of specialties, as part of a team co ordinating the patient journey from referral through to discharge. To provide an excellent service to patients,...
-
Customer Service Bookings Administrator
5 months ago
Aylesbury, United Kingdom Agility Eco Services Full timeAt AgilityEco, it’s an extremely busy time for us supporting residents throughout the United Kingdom who are struggling with heating their homes and paying their bills. Our company has made it our mission to help vulnerable families to reduce their energy bills, improve the insulation of their homes, install affordable heating systems, and prepare for...
-
Booking Co-ordinator
6 months ago
Aylesbury, United Kingdom Buckinghamshire Healthcare NHS Trust Full timeAn exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Trauma and Orthopaedic team as a Booking Co-ordinator, responsible for Fracture patient appointments. The Booking Co-ordinator role is pivotal in ensuring we achieve several government targets around patient waiting times. You will also be...
-
Bookings Co-ordinator
6 months ago
Aylesbury, United Kingdom NHS Professionals Full time**Job Title: Bookings Co-ordinator** **Trust**:_**Buckingham Healthcare NHS Trust, HP21 8AL**_ **Location: Stoke Mandeville Hospital,** **Pay Rates: £12.45ph** **Shift Patterns: 37.5hrs Monday - Friday** **Is business administration repetitive or boring?** It’s neither, this couldn’t be further from the truth, the NHS must be well organised and...
-
Booking Coordinator
6 months ago
Aylesbury, United Kingdom NHS Professionals Full time**Job Title**:Booking Coordinator **Pay**: £12.45 per hour **Shift Pattern**:9am-3pm (30 hours a week) **Trust Location**:Buckinghamshire Healthcare NHS Trust **Location**:Amersham & Home working (hybrid of both) Buckinghamshire Healthcare NHS Trust Charitable Fund, Amersham Hospital, Whielden Street, Amersham, HP7 0JD Would you like to be a part of a...
-
Booking Coordinator
5 months ago
Aylesbury, United Kingdom NHS Professionals Full time**Job Title**:Booking Coordinator **Pay**: £11.45 per hour **Shift Pattern**:8:30am-5pm (37.5 hours a week) **Trust Location**:Buckinghamshire Healthcare NHS Trust **Location**:Amersham & Home working (hybrid of both) Buckinghamshire Healthcare NHS Trust Charitable Fund, Amersham Hospital, Whielden Street, Amersham, HP7 0JD Would you like to be a part...
-
Booking Co-ordinator
6 months ago
Aylesbury, United Kingdom Buckinghamshire Healthcare NHS Trust Full timeAn exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as a Booking Co-ordinator. You will also have the opportunity to work and train in other areas within Patient Access, gaining essential skills and experience to support ongoing personal development. As a member of the...
-
Booking Co-ordinator
6 months ago
Aylesbury, United Kingdom Buckinghamshire Healthcare NHS Trust Full timeAn exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as a Booking Co-ordinator. You will also have the opportunity to work and train in other areas within Patient Access, gaining essential skills and experience to support ongoing personal development. As a member of the...
-
Booking Co-ordinator
6 months ago
Aylesbury, United Kingdom Buckinghamshire Healthcare NHS Trust Full timeAn exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as a Booking Co-ordinator. You will also have the opportunity to work and train in other areas within Patient Access, gaining essential skills and experience to support ongoing personal development. - As a member of the...
-
Healthcare Booking Coordinator
4 weeks ago
Aylesbury, Buckinghamshire, United Kingdom Buckinghamshire Healthcare NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our Patient Access Team as a Booking Co-ordinator. In this role, you will play a pivotal part in ensuring we achieve government targets around patient waiting times.Main ResponsibilitiesMake and reschedule patient appointments using the electronic patient record platform,...
-
Administrator/coordinator
5 months ago
Aylesbury, United Kingdom Cobham Consulting Full timeMy client is looking for an experienced administrator with excellent personnel and customer liaison skills. This role does also requires some accounts work and any relevant training will be provided. The ideal person will be highly organised, a good multitasker and be competent in dealing with clients. An ability to pick up new systems is vital and a good...
-
Business Administrator Apprentice
6 months ago
Aylesbury, United Kingdom Buckinghamshire Healthcare NHS Trust Full timeThis role is offered as a Level 3 Business Administrator Apprenticeship Programme. Employment to the qualified role is dependent on successful completion of the apprenticeship programme. Beginning a career in the NHS in a Business Administration role requires basic IT knowledge and skills, effective communication and organising skills. You will always work...