Chat Host

2 weeks ago

Derby, United Kingdom Buzz Bingo Full time

Chat Host - Derby, Derbyshire

We are looking for the right person who can chat have a flare for entertaining whilst having fun with all our customers here at Buzz Bingo.

You will be someone that will ignite passion through their fantastic personality, can strike up conversations with our customers that’s not always about Bingo so having the know in general knowledge, facts & interests and what’s happening in the world today is key.

Your energetic and enthusiastic personality means you’re the perfect people person setting the right atmosphere, you have a positive and professional attitude with a natural presence and you’re able to build rapport with our customers, making conversations and thinking on your feet.

You’re passionate about creating the best experience for every customer, always looking for ways we can improve our overall customer experience and constantly injecting fun and energy every step of the way that leaves our customers thinking WOW

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:

  • Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
  • Thrive App – for your mental wellbeing approved by the NHS
  • My Eva – an online financial expert to help with any money-related matters
  • Buzz Brights Apprenticeships including – Customer Service Level 3 
  • Buzz Learning, our digital learning platform with access to 100s of online courses
  • In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
  • Access to Trained Mental Health Advocates for advice on your mental wellbeing
  • Staff discount 50% off bingo tickets, food & soft drinks
  • Refer a Friend Scheme
  • Pension Scheme

Your tasks and responsibilities

  • Reporting into the Live Bingo Operational Management Team
  • Create a fun, entertaining and memorable customer experience for our customers every day, chatting to our players through our live chat functionality for our online and club customers
  • Chat to our customers and respond to customer questions within the appropriate response times
  • Ensure that chat hosting Is delivered In line with the live bingo experience and is delivered to our core quality standards and expectations.
  • Engage, communicate effectively and work as one live bingo team to ensure our customers have the best in first-class experience.
  • Be the voice of promoting and upselling of all promotions across the business In line with guidelines and framework set and delivered through chat hosting.
  • Be the face and voice of social media campaigns and respond to customer queries.
  • Deliver and execute games, activities and quizzes that will Increase player engagement.
  • Ensure that chat etiquette Is managed effectively.
  • Manage chat bans effectively to customers and processed correctly In line with company processes.
  • You will enhance the customer experience making It personal to them through chat hosting.
  • Ensure that chat hosting Is delivered In line with all KPI metrics and targets.
  • Maintain responsibility for identifying Responsible Gambling triggers and ensure that this Is dealt with following company processes.
  • Monitor and record key live bingo features/winners working closely with the live bingo host across retail and online.
  • Award bonuses to players & credit player accounts
  • Such other comparable duties that may be required or requested by the Live Bingo management team.

 

Your knowledge and experience

  • Have an awareness of Bingo & online gaming.
  • Have great communication skills Including typing and grammatical skills.
  • Customer Service Is at the heart of what we do so you must have experience in a customer facing role.
  • Be computer literate and internet savvy so that you can research and help source content.
  • Have the ability to multi task and ensure that you can prioritise your workload.
  • Knowledge of Internal systems such as VF BOS, IMS is a good to have but not essential. 
  • Knowledge of Data Protection (GDPR) and Safer Gambling is a good to have but not essential. 

Your skills:

•         Excellent interpersonal skills, both written and verbal 

•         Enthusiastic and engaging personality

•         Have a strong motivational & positive approach

•         Team Player, you need to be able to work with a team of people at all levels

•         Adapt quickly to different situations with a positive attitude

#BB1

  • Chat Host

    3 weeks ago

    Derby, United Kingdom Buzz Bingo Full time

    We are looking for the right person who can chat have a flare for entertaining whilst having fun with all our customers here at Buzz Bingo.You will be someone that will ignite passion through their fantastic personality, can strike up conversations with our customers that’s not always about Bingo! so having the know in general knowledge, facts & interests...

  • Chat Host

    3 weeks ago

    Derby, United Kingdom Buzz Bingo Full time

    We are looking for the right person who can chat have a flare for entertaining whilst having fun with all our customers here at Buzz Bingo.You will be someone that will ignite passion through their fantastic personality, can strike up conversations with our customers that’s not always about Bingo! so having the know in general knowledge, facts & interests...

  • Chat Host

    2 weeks ago

    Derby, United Kingdom Buzz Bingo Full time

    We are looking for the right person who can chat have a flare for entertaining whilst having fun with all our customers here at Buzz Bingo.You will be someone that will ignite passion through their fantastic personality, can strike up conversations with our customers that’s not always about Bingo! so having the know in general knowledge, facts & interests...

  • Live Bingo Host

    3 weeks ago

    Derby, United Kingdom Buzz Bingo Full time

    Are you someone that stands out from the crowd and who fizzes with energy? If so then we are looking for an individual that will ignite passion through their fantastic personality into Buzz Bingo’s live content production in our Derby Offices.You will be someone that stands out from the crowd and who fizzes with energy. We are looking for an individual...

  • Live Bingo Host

    2 weeks ago

    Derby, United Kingdom Buzz Bingo Full time

    Live Bingo Host - Derby, DerbyshireAre you someone that stands out from the crowd and who fizzes with energy? If so then we are looking for an individual that will ignite passion through their fantastic personality into Buzz Bingo’s live content production in our Derby Offices.You will be someone that stands out from the crowd and who fizzes with energy....

  • Live Bingo Host

    2 weeks ago

    Derby, United Kingdom Buzz Bingo Full time

    Are you someone that stands out from the crowd and who fizzes with energy? If so then we are looking for an individual that will ignite passion through their fantastic personality into Buzz Bingo’s live content production in our Derby Offices.You will be someone that stands out from the crowd and who fizzes with energy. We are looking for an individual...

  • Live Bingo Host

    3 weeks ago

    Derby, United Kingdom BUZZ Bingo Full time

    Are you someone that stands out from the crowd and who fizzes with energy? If so then we are looking for an individual that will ignite passion through their fantastic personality into Buzz Bingo’s live content production in our Derby Offices. You will be someone that stands out from the crowd and who fizzes with energy. We are looking for an individual...

  • The Cornishman, Derby

    2 weeks ago

    Derby, United Kingdom Punch Pubs Careers Full time

    Could You Run This Pub?This community value pub sits in a prominent position in a heavily populated suburb and offers plenty of scope to become a real focal point for the down-to-earth folk in this residential area. It has everything required to provide an all-round offer of sports, entertainment, a great drinking environment and good value pub grub....

  • Car Technician

    1 month ago

    Derby, United Kingdom Veritas Careers Full time

    Veritas Careers are recruitingfor an Outstanding Local Automotive Retailer who have a requirementfor a Technician to join their very busy prestige used caroperation near Derby.RequirementsYouwill have experience of working a modern workshop or franchisedealership and have a NVQ level 3 or equivalent. Excellentdiagnostic and a wide variety repair experience....

  • The Cornishman, Derby

    3 weeks ago

    Derby, DE1, Burton-On-Trent, United Kingdom Punch Pubs Careers Full time

    Could You Run This Pub? This community value pub sits in a prominent position in a heavily populated suburb and offers plenty of scope to become a real focal point for the down-to-earth folk in this residential area. It has everything required to provide an all-round offer of sports, entertainment, a great drinking environment and good value pub grub....

  • Motor Trade Business Manager

    2 days ago

    Derby, United Kingdom Veritas Careers Full time

    Veritas Careers are recruiting for a very busy and successful automotive franchise dealership, with a stable and happy team, who have a requirement for a Business Manager in Derbyshire.RequirementsYou will be a successful and experienced business manager with a proven track record. Our client provides peerless training and development opportunities to help...

  • The Cornishman, Derby

    3 weeks ago

    Derby, Derbyshire, United Kingdom Punch Pubs Careers Full time

    Could You Run This Pub?Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.This community value pub sits in a prominent position in a heavily populated suburb and offers plenty of scope to become a real focal point for the down-to-earth folk in this residential area. It has everything required to...

  • Motor Trade Business Manager

    2 days ago

    Derby, United Kingdom Veritas Careers Full time

    Job Description Veritas Careers are recruiting for a very busy and successful automotive franchise dealership, with a stable and happy team, who have a requirement for a Business Manager in Derbyshire.RequirementsYou will be a successful and experienced business manager with a proven track record. Our client provides peerless training and development...

  • Service Desk Analyst

    2 weeks ago

    Derby, United Kingdom Searchability Full time

    Join our team as a Service Desk Analyst at a construction materials company!A fantastic opportunity with a base in Derby awaits you. Embrace a competitive salary of up to £25,000 along with a host of benefits like 25 days holiday, Life Assurance, Holiday Buy Scheme, Contributory Pension Scheme, and more.Who We Are:Our company stands as a leading figure in...

  • Housekeeping Assistant

    3 weeks ago

    Derby, United Kingdom YMCA Derbyshire Full time

    We welcome you to YMCA Derbyshire. We have been at the heart of the community in Derbyshire since 1847. While the scope of our work has changed considerably over the years, our vision hasn’t. Our holistic development in body, mind and spirit and our mission to break down barriers to achievement and help local people to fulfil their potential has remained...

  • Housekeeping Assistant

    2 weeks ago

    Derby, Derby, United Kingdom YMCA Derbyshire Full time

    We welcome you to YMCA Derbyshire.We have been at the heart of the community in Derbyshire since 1847. While the scope of our work has changed considerably over the years, our vision hasn't. Our holistic development in body, mind and spirit and our mission to break down barriers to achievement and help local people to fulfil their potential has remained our...

  • Housekeeping Assistant

    2 weeks ago

    Derby, United Kingdom YMCA Derbyshire Full time

    We welcome you to YMCA Derbyshire. We have been at the heart of the community in Derbyshire since 1847. While the scope of our work has changed considerably over the years, our vision hasn’t. Our holistic development in body, mind and spirit and our mission to break down barriers to achievement and help local people to fulfil their potential has remained...

  • Sessional Community Kitchen Assistant

    2 weeks ago

    Derby, Derby, United Kingdom YMCA Derbyshire Full time

    We welcome you to YMCA Derbyshire.We have been at the heart of the community in Derbyshire since 1847. While the scope of our work has changed considerably over the years, our vision hasn't. Our holistic development in body, mind and spirit and our mission to break down barriers to achievement and help local people to fulfil their potential has remained our...

  • Youth Voice and Empowerment Worker

    2 weeks ago

    Derby, Derby, United Kingdom YMCA Derbyshire Full time

    We welcome you to YMCA Derbyshire.We have been at the heart of the community in Derbyshire since 1847. While the scope of our work has changed considerably over the years, our vision hasn't. Our holistic development in body, mind and spirit and our mission to break down barriers to achievement and help local people to fulfil their potential has remained our...

  • Head of Property Services

    4 weeks ago

    Derby, United Kingdom YMCA Derbyshire Full time

    We welcome you to YMCA Derbyshire. We have been at the heart of the community in Derbyshire since 1847. While the scope of our work has changed considerably over the years, our vision hasn’t. Our holistic development in body, mind and spirit and our mission to break down barriers to achievement and help local people to fulfil their potential has remained...