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General Manager

3 months ago

Conwy, United Kingdom The Inn Collection Group Full time
General Manager - The Swallow Falls Inn

General Manager
The Inn Collection Group is a multi award winning pubs with rooms company in outstanding locations across the North of England and Wales. Here at 'ICG' we deliver hospitality by living and breathing our core values of; Customer Focused, Courage, Execution, Honesty, Respect and Results all with our aim in Making People Happy.

Why Join Inn?
- Extra paid holiday in month of your birthday
- 50% off food in any of our Inns
- 1 bed and breakfast in any of our Inns during January, February or March
- 1/3 off room bookings all year round
- Employee Assistance Programme
- Weekly pay available
- Tronc (...that's tips to me and you)
- Working for Best Pub Employer at the Publican Awards
- Paid breaks in our Inns

Accountabilities and Responsibilities

  • Exceptional guest care delivered both personally and through your team
  • Direct line responsibility for the senior team of assistant managers, head chef and head housekeeper
  • Commercial performance of the business.
  • Planning, budgeting and cost control in line with agreed budgets
  • Establish, train, and nurture the team to deliver against our ICG values.
  • Guest satisfaction levels

Key Skills and Experience

  • Be highly motivated with a focus on customer service.
  • Have a strong food background and hospitality will be at the forefront of their demeanour.
  • Create, review, and implement business procedures.
  • Manage financial budgets.
  • Continuous Self Development
  • Hold a valid Personal License.
  • Understand P&L accounts including labour planning.
  • Take care of company expenditure and bills.
  • Be able to lead, hire, train, assess, manage, and motivate staff.