Volunteering & Community Assistant - Dorking

4 weeks ago

Dorking, United Kingdom The National Trust Full time
Volunteering & Community Assistant - Dorking

Summary

We've got an exciting opportunity for a Volunteering & Community Assistant to join our team. 

As a Volunteering & Community Assistant, your role is all about connecting with people. It’s about helping everyone to get involved and feel welcome at National Trust places. Working with staff and volunteers, you’ll be making a vital contribution to the Trust’s cause of protecting and caring for places so that people and nature can thrive – now and into the future.

Interviews: 5 September 2024



What it's like to work here

Reporting to the Senior Collections & House Officer, you will work as part of a small group of deeply committed House staff as well as a large and very active volunteer cohort at Polesden lacey. The house is an exciting place to be, with exhibitions, a large Christmas offer as well as an internationally recognised collection. The last owner Margaret Greville was a prominent Edwardian society hostess as well as knowledgeable collector of paintings, ceramics and objets d’art and visitors enjoy hearing stories of the parties held here and stories of the collection. Our volunteers play an important part telling these stories and you will be a key contact for our 350 House volunteers including Room guides, Tour guides and Pianists. You’ll lead the daily volunteer briefings and be their main contact whilst they are onsite.

You'll be working some public holidays and you’ll work one weekend in three as part of a rota. Some flexibility will be required to help cover annual leave and the very occasional evening events. 



What you'll be doing

In this visitor facing role, you'll help to manage the house volunteers, creating a warm and welcoming environment for them. You’ll lead the daily volunteer briefings, sorting out the rotas and helping with queries. Supporting the Senior Collections and House Officer you’ll help induct and support new volunteers, checking in with them and helping run training sessions. As part of the House Team you’ll get involved with the operations of the house helping with opening and closing and some of the daily housekeeping tasks. You'll also be part of the wider team of employees and volunteers, helping to cover where necessary.

Please also read the full role profile, attached to this advert.



Who we're looking for

We would love to hear from you if you have;
  • excellent interpersonal and customer service skills
  • understand the difference between staff and volunteers, enthusiastic about the benefits of volunteering
  • good communication and team-working skills
  • strong coordination and organisation skills
  • knowledge and practical experience of IT systems e.g. Microsoft Office
  • flexible approach and positive attitude towards change and a fast-paced working environment
  • good manual dexterity and hand-to-eye skills and ability to work from ladders and tower scaffold. 


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

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