Head Of Membership, Sales And Retention

3 weeks ago

Redditch, Worcestershire, United Kingdom Compass Full time

Head of Membership, Sales and Retention | LeisureThames Ditton | Onsite £37k plus Bonus £49k OTE Overview Our clientis an established (15 years) independent, not-for-profit healthclub seeking a Head of Membership to manage a team of 5. You willhave strong sales and management experience, ideally in a similarenvironment, and be responsible for increasing membership growth.Role and Responsibilities: 1. Grow membership through theattraction and retention of members. 2. Ensure the team of 5 ismotivated and trained to achieve minimum standards in terms ofleads, appointments, and sales using the sales dashboard. 3.Support promotions and marketing campaigns in conjunction with themarketing manager. 4. Assist with all aspects of the memberjourney, including onboarding, customer satisfaction, queries andcomplaints, cancellations, and retention. Members 1. Ensure memberonboarding is processed correctly and within parameters. 2.Coordinate with the marketing department for promotional activity.3. Handle complaints and member issues for your department andfollow up in a timely manner. 4. Liaise with marketing onpromotions and events calendar for lead generation. 5. Initiatemember referral activity and incentives. 6. Work in conjunctionwith marketing and IT for all aspects of the member journey. People1. Conduct interviews for your department and follow recruitmentprocedures. 2. Set team targets and monitor performance. 3. Conductteam meetings, including daily huddles and weekly team meetings. 4.Provide sales coaching. 5. Manage people and performance for yourteam. 6. Facilitate training and development of your team. 7.Ensure effective communication. 8. Delegate tasks effectively. 9.Manage staff incentives and commission targets. Operations 1.Ensure all membership contracts and sign-up procedures areadministered correctly. 2. Administer all sales reporting on adaily, weekly, and monthly basis. 3. Manage monthly direct run anddebt recovery. 4. Coordinate with the service manager regarding DMshifts. 5. Deliver end-of-month reports to the CEO and GM. 6.Manage department rostering cost-effectively. 7. Attend monthly SLTmeetings. 8. Manage health and safety for your department inconjunction with the H&S Manager. 9. Oversee duty managershifts. Finance 1. Attend monthly P&L meetings. 2. Conductbanking reconciliation, monthly direct debit run, and debtrecovery. 3. Forecast, price, and set annual budgets for thedepartment in conjunction with the CEO and Finance. 4. Assumeownership of departmental budgets with full accountability forP&L expectations. CCS | Compass Corporate Services is adivision of Compass Recruitment Solutions and is acting as aRecruitment Consultancy for this permanent vacancy. We offer £200worth of John Lewis vouchers for each successful recommendation.J-18808-Ljbffr

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