Customer Service Assistant

4 weeks ago


Ipswich, Suffolk, United Kingdom Lexington Catering Full time

Customer Service Assistant - Ipswich, Suffolk

Lexington is an award-winning contract caterer that focus on providing great food and service to customers. To do this we need fabulous people and we work hard to create an environment where our team members feel engaged, inspired, valued and enjoy what they do. 

Job Description:

Your key responsibilities as the Catering Assistant are to:             

  • Ensure full area of responsibility is clean, appropriately presented and stocked
  • Ensure thorough and up to date knowledge and understanding of menu and special offers in order to provide relevant information to customers and clients
  • Be responsible for smooth operation of relevant equipment
  • Operate the till point throughout service, ensuring correct procedures are used
  • Ensure all complaint handling is dealt with professionally and in line with procedures
  • Ensure that COSHH, Food Safety and Health & Safety regulations are adhered to and any incidents are reported in line with procedures

Skills and Experience

The experience and knowledge we are looking for from the future Catering Assistant include:

  • Excellent customer service 
  • Great team player
  • Good communication skills
  • Catering experience.

Our way of saying thank you…

At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

  • FREE On-Site Lunches: Savour delicious and healthy meals, on us, every day at work
  • Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours
  • Holiday Allowance: Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service
  • Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times
  • Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes
  • Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities
  • Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
  • Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes
  • Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme

Why it's great to work for us...

At Lexington, we dare to be different in our food, catering, reception services, and work culture. Our values encourage creativity, boldness, and fun, fostering a diverse and inclusive workplace. We nurture talent, helping our people thrive and reach their potential.

We take pride in being an equal opportunity employer and welcome everyone. Let us know if you need any reasonable adjustments or assistance in your application, and feel free to share your pronouns.

Join our award-winning team passionate about serving delicious food to exceptional clients in London. Visit our website to hear from our team first-hand.

Interested? Click the 'Apply now'



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