IT Service Desk Analyst
2 weeks ago
Opus are working exclusivley in the search for an IT Service Desk Analyst to join one of the largest organisations in the Ipswich/Suffolk area. Do you want to work for a business that has won multiple awards including employer of the year? Are you keen to join an amazing team with great teamwork ethos? Apply today
As an IT Service Desk Technician, working with the internal IT team and 3rd Party IT Service providers you will play a crucial role in providing technical assistance, troubleshooting, and resolving IT issues for colleagues across multiple sites. Your expertise will contribute to maintaining the efficiency and reliability of our IT service.
Whats in it for you? Not only will you get to work with a really supportive manager and welcoming team, you will be able to work a hybrid working arrangement, have access to modern facilities, staff awards scheme, 25 days holiday + bank holiday, Buy & Sell holiday scheme, pension scheme, private medical and much more
Responsibilities:
Working in close collaboration with 3rd Party IT Service Providers to deliver:
- Provide first-line / second-line technical support to end-users via phone, email, or in person. Resolve hardware and software issues promptly and effectively. Escalate issues where appropriate.
- Diagnose and troubleshoot hardware, software, and network problems to identify the root cause of issues and implement solutions.
- Build, deploy, configure and issue hardware and software to support new users (Laptops, phones and tablets)
- Provide remote support for off-site users and remote offices when necessary
- Perform hardware maintenance, including system upgrades, component replacements, and equipment installations.
- Assist users with software installations, updates, and configurations. Troubleshoot and resolve software-related issues.
- Assist in the setup, configuration, and maintenance of network infrastructure, including routers, switches, and firewalls.
- Conduct user training sessions to improve end-users' understanding of IT systems and best practices.
- Maintain accurate records of technical issues, resolutions, and system configurations.
- Create and update documentation for IT procedures and user guides.
- Assist in implementing and maintaining security protocols and policies to safeguard IT systems and data.
- Liaise with third-party vendors for support and procurement of IT equipment and software. Co-ordinate activities with one or more 3rd parties.
Requirements - IT Service Desk Technician -
Essential:
Proven experience in IT support, troubleshooting, and problem-solving in a Microsoft environment.
Proficiency in supporting Microsoft products, e.g. Microsoft 365, Active Directory.
Desirable:
Experience working in an environment where some elements of IT Support is outsourced to a 3rd Party
IT certifications (e.g. Microsoft, ITIL) are a plus.
Knowledge of ITIL best practices is a plus.
-
IT Service Desk Analyst
5 days ago
Ipswich, Suffolk, United Kingdom TEC Partners Full timeOn behalf of our client, we are seeking a Service Desk Analyst to join an established team to help support the smooth operation of IT Services across the organisation. The successful candidate will offer proven experience working within an IT Service Desk environment or an IT Support related role. This is a fantastic opportunity to join a growing company...
-
IT Service Desk Analyst
6 days ago
Ipswich, Suffolk, United Kingdom Opus Full timeOpus are working exclusively in the search for an IT Service Desk Analyst to join one of the largest organisations in the Ipswich/Suffolk area. Do you want to work for a business that has won multiple awards including employer of the year? Are you keen to join an amazing team with great teamwork ethos? Apply todayAs an IT Service Desk Technician, working...
-
Service Desk Analyst
5 days ago
Ipswich, Suffolk, United Kingdom Just IT Full timeAre you a recent graduate or an IT Professional looking for an exciting new role? About the company A growing and exciting managed service provider, of which customer satisfaction is at the heart of what they do. Position overview As the public face of the IT Department, the Service Centre provides essential support to various schools within the...
-
Service Desk Technician
5 days ago
Ipswich, Suffolk, United Kingdom Cooper Lomaz Full timeJob description Job Title: Service Desk Technician Location: Southwold Salary: £24,000 - £26,000 per annum Cooper Lomaz has joined forces with a successful business in Southwold to recruit a Service Desk Technician for their team. This full-time permanent position is based at their head office. As a hands-on technician, you will provide...
-
Business Analyst
1 week ago
Ipswich, Suffolk, United Kingdom Syntax Consultancy Ltd Full timeBusiness AnalystSizewell (Suffolk)6 Month Contract£430/day (Inside IR35)Business Analyst needed with strong IT Change programmes and Nuclear industry experience. 6 Month Contract in Sizewell (Suffolk). Start early-mid April 2025.Candidates must have a full UK Driving Licence, their own car, and live within reasonable commuting distance of Sizewell...
-
Organic Analyst
6 days ago
Ipswich, Suffolk, United Kingdom Russell Taylor Group Ltd Full timeOrganic Analyst & Senior Analyst, GC/MSLocation: CambridgeSalary: £26,000 - £28,000 Dependant on experienceRole:Conducting regular/daily GC test work (GC FID & GC/MS), whilst maintaining and calibrating the instruments.Assistance in the generation of accurate and timely sample and QC data in line with client expectations and our clients Quality...
-
Business Analyst
5 days ago
Ipswich, Suffolk, United Kingdom Time Appointments Full timeTime Appointments are working on behalf of a prestigious financial services company based in Ipswich, who are looking for a Business Analyst to join their fantastic team As a Business Analyst the successful applicant will be responsible for understanding business change needs, assessing the impact of those changes, then capturing, analysing and documenting...
-
Insurance Analyst
4 days ago
Ipswich, Suffolk, United Kingdom Babergh and Mid Suffolk District Council Full timeSuffolk County Council are looking for a Insurance Analyst to join our team. You will join us on a full-time, permanent basis, working 37 hours per week. This is Hybrid role. The successful candidate will earn a competitive salary of £30,559 - £35,235 per annum (pro rata for part time).Full-time, part-time and job share opportunities will be...
-
Insurance Analyst
2 hours ago
Ipswich, Suffolk, United Kingdom Illuminated Interiors Full timeSuffolk County Council are looking for a Insurance Analyst to join our team. You will join us on a full-time, permanent basis, working 37 hours per week. This is a Hybrid role. The successful candidate will earn a competitive salary of £30,559 - £35,235 per annum (pro rata for part time).What We Are Looking ForWe are looking for an Insurance Analyst to...
-
Insurance Analyst
6 minutes ago
Ipswich, Suffolk, United Kingdom Babergh and Mid Suffolk District Council Full timeSuffolk County Council are looking for a Insurance Analyst to join our team. You will join us on a full-time, permanent basis, working 37 hours per week. This is a Hybrid role. The successful candidate will earn a competitive salary of £30,559 - £35,235 per annum (pro rata for part time).Full-time, part-time and job share opportunities will be...
-
Risk Analyst
6 days ago
Ipswich, Suffolk, United Kingdom AXA Group Full timeRisk Analyst – Risk Acknowledge Mitigation Plan UK, Ipswich The RAMP Analyst is an expanding role and entails driving AXA XL's security risk posture. The role includes working multiple with subject matter expert on a wide variety of topics to determine if temporary exceptions to the Information Security Policy are acceptable.Strong communication...
-
Laboratory Analyst or Chemistry Graduate
4 days ago
Ipswich, Suffolk, United Kingdom Russell Taylor Group Ltd Full timeLaboratory Analyst or Chemistry GraduateLocation: NewmarketSalary: starting from £24000 upto £28000 depending on experienceHours: Days, Monday - FridayOur Client, a global testing organisation, is looking to recruit a number of Analysts to work at their environmental testing division. We are looking to speak to Chemistry (and/or MChem or Forensic Chemistry...
-
Risk Analyst
6 days ago
Ipswich, Suffolk, United Kingdom XL CATLIN Full timeJob DescriptionJob Number:Risk Analyst (Information Security) (Job Number: 12002571D20240730)DISCOVER your opportunityUK, IpswichThe RAMP Analyst is an expanding role and entails driving AXA XL's security risk posture. The role includes working with multiple subject matter experts on a wide variety of topics to determine if temporary exceptions to the...
-
Senior BI Analyst
5 days ago
Ipswich, Suffolk, United Kingdom Opus People Solutions Full timeWe are looking for a Senior Business Information Analyst to join our client working in Ipswich, Suffolk. This client is working a hybrid model and you can expect to report to the office 2/3 times a week. The purpose of this role is to help delivery or our data strategy, including supporting data-driven decision making processes across the organisation,...
-
Seeking 2 Board Certified Behaviour Analysts
6 days ago
Ipswich, Suffolk, United Kingdom Behaviour Bloom Full timeSeeking 2 Board Certified Behaviour Analysts (BCBA) in Suffolk RegionBehaviour Bloom provides specialist positive behaviour support (PBS) services for individuals with developmental disabilities across various settings and age groups. The team uses the principles of behaviour analysis to create individualized plans that focus on developing socially...
-
Customer Service Team Leader
3 days ago
Ipswich, Suffolk, United Kingdom Time Appointments Full timeTime Appointments are working on behalf of a leading logistics company based in Ipswich are looking for a motivated and experienced Customer Service Team Leader to join their friendly teamDuties & Responsibilities:Managing day-to-day commercial relationships with existing and potential customersOverseeing and developing transport operations within Cargo...
-
Business Analyst
1 week ago
Ipswich, Suffolk, United Kingdom Willis Towers Watson Full timeAre you curious, adaptable, and a great communicator? Do you understand how client facing technology is a key broking services channel? We are looking for a Business Analyst to join our hard working, fast paced product delivery team building and supporting a global platform. You'll need to understand commercial insurance, ideally broking and risk management,...
-
2025 Level 4 Data Analyst Apprenticeship
6 days ago
Ipswich, Suffolk, United Kingdom WTW Full timeWTW Difference makers Begin your career with WTW where every step is an opportunity. Join a company with global scale and diverse perspective where you can deepen our collective insight, set the bar high and succeed your way. Whichever early careers program you join, you'll go into a role with real responsibilities, exposure to client assignments...
-
Lead Power BI Analyst
4 days ago
Ipswich, Suffolk, United Kingdom Birketts LLP Full timeBirketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice...
-
Lead Power BI Analyst
7 days ago
Ipswich, Suffolk, United Kingdom Birketts LLP Full timeBirketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice...