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Guest Services Coordinator

3 months ago

Mold, United Kingdom Kingswood Full time
Guest Services Coordinator - Near Mold

Guest Service Co-Ordinator - Near Mold

About Kingswood  

Kingswood has 11 Residential Centres across the UK. We provide outdoor education to a variety of groups that book in with us. We have school groups, uniformed groups, SEN Groups, religious groups and more choose us to provide life changing experiences. Using high adrenaline and team building activities, we build up the groups life skills. Each role and each department at Kingswood plays a vital part to delivering the best residential experience  

About the role 

Start Date: Monday 2nd September 

Salary: 11.44 per hour

Hours: 20-40 hours per week (5 days per week, including weekends and evenings)

Contract type: Permanent (Shutdown period between November-March)

You will collate key information from Groups that have booked into the Centre, becoming their first point of contact prior to the arriving on Centre. Information should be passed on efficiently to the relevant departments. Any communication should be responded to in a timely manner and help resolve any queries. You will meet, greet and welcome all visitors that come onto Centre, following our Safeguarding process.  

Key Responsibilities 

  • Keep the Synopsis up to date 
  • Collate Key information eg Number of guests in each group, Gender Spilts, Medical information, Dietary information and Special Requirements 
  • Create Group Packs for the upcoming week 
  • Conduct Feedback Meetings  
  • Create dorming plans 2 months ahead 
  • Meet all guests and visitors  
  • Book in and conduct walk arounds of the Centre for enquiries and existing Customers.  
  • Work closely with the Guest Manager with any additional duties 
  • Build rapport with colleagues and guests 

About you 

  • Organised and Professional 
  • Amazing Customer Service Skills 
  • Welcoming and Friendly   
  • Good attention to detail 
  • Appropriate telephone manner 
  • Works well in a fast-paced environment  
  • Team Player 
  • Good initiative 

Application Process 

  1. Click 'Apply now' and create your Inspiring Learning Portal 
  2. Upload your CV 
  3. You'll be contacted to schedule an Interview 
  4. If successful, you can start the onboarding process

Why Kingswood? 

  • PerkBox - Giving you great discounts on restaurants, shops, cinema tickets and more 
  • WageStream - Money management facilities and access to your wages early 
  • 24 hour a day Employee Assistance Programme and Mental Health First Aiders throughout the business  
  • Training and Progression Opportunities - Training is delivered by award winning experts, In2Action

 

 

For further information please contact the general manager barry.pitt@inspiring-learning.com alternatively, you can contact our Kingswood Recruitment Team at careers@inspiring-learning.com 

We believe in providing the best for our employees. That's why we offer competitive rates of pay, ensuring you are rewarded for your hard work and dedication. As you join our team, you'll experience a comprehensive and top-notch training and induction program, setting you up for success in your role.  We also prioritise your personal and professional growth, providing many opportunities for progression through continuous learning and development with us. Our award-winning training is delivered by the experts in fun, In2action. You need to possess the legal right to live and work in the UK to be considered for employment with Kingswood. Successful candidates must undergo an enhanced DBS disclosure and provide two professional references.  

Kingswood is an Inspiring Learning brand.  

Be part of something great, join Kingswood today.