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Customer Services Manager
2 months ago
Our company is one of the UK's leading luxury packaging suppliers They are a growing and exciting business, who pride themselves on providing innovative and individual solutions to all customers.
As the Customer Services Manager, you will play a crucial role in driving client services and internal sales team towards excellence. You will manage a dynamic team, ensuring top-tier customer service and seamless operations. In addition to your managerial responsibilities, you will also engage directly with clients, providing hands-on support and expertise to meet their unique needs.
Westbury location. Office based role, working Monday - Friday 08.30 am - 5.00 pm.
The salary on offer is circa £35,000 per annum (depending on experience), holidays are 30 days including Bank Holidays. A statutory pension is on offer. Benefits include, free onsite parking, cycle to work scheme.
Key Responsibilities:
- Lead, mentor, and motivate a team of client service advisors and internal sales staff, fostering a 'one team' mentality while providing guidance, support, and professional development opportunities.
- Act as the primary point of contact for key clients, building strong relationships, addressing their needs, placing orders, resolving issues, and ensuring a high level of satisfaction.
- Oversee daily operations, ensuring the timely and accurate processing of orders.
- Assist the team in achieving targets and delivering exceptional customer service.
- Handle escalated client issues and complaints, ensuring timely and effective resolution.
- Collaborate with other departments to ensure seamless service delivery, building relationships and addressing any cross-functional challenges.
- Analyse sales data to identify trends, opportunities, and areas for improvement.
- Develop and implement strategies to optimise team performance and sales outcomes.
Requirements:
- Proven hands-on experience in a client service or internal sales management role, preferably within the printing or packaging industry.
- Strong leadership skills with the ability to inspire and guide a team.
- Excellent communication and interpersonal abilities.
- Proficiency in CRM software and MS Office Suite.
- Exceptional problem-solving skills and a customer-centric approach.
- Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
How to Apply:
If you are a highly motivated individual, based within easy commuting distance of Westbury, we would love to hear from you - please click on apply.
