Supervisor - Harrogate

2 months ago

Harrogate, United Kingdom Pandora Full time

Sales Floor • Oversee the running of the shop floor, ensure tasks are being delegated effectively in order to best impact store performance • Running daily “team huddles” - ensuring these are commercial, relevant and motivational • Complete daily floor walks, actioning or delegating any tasks needed • Communicate the store incentives to the wider team, ensure team members are on track with their individual KPIs, and motivate them to succeed. • Achieve and exceed individual and store sales targets by using effective selling skills • Build the bond between our brand and our customer, by answering queries, providing exemplary service, obtaining customer data and adapting your approach depending on individuals personalities and needs • Learn and confidently share PANDORA product knowledge with the wider teams • Conduct 1-1 training/coaching sessions and provide feedback to the team Operational Procedures • Act has key holder for the store and ensure the relevant store opening/closure procedure is always actioned • Cashing up and reconciling the till systems • Assist the store management with people management processes, including recorded conversations, as advised by your RSM the HR team • Assisting with product and POS deliveries; unloading and storing product in the correct place in store • Operating the till system, handling financial transactions including returns and exchanges, and anything escalated to you by the team • Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

 

Visual Merchandising • Support the implementation of VM guidelines with support from the Head Office Visual Merchandising teams • Assist with upkeep of all furniture, mirrors, windows and POS are meticulously clean at all times Store Presentation • Ensure daily housekeeping is actioned to a high standard, furniture is maintained well and any repairs are reported promptly • Order store supplies, ensure set budgets are not exceeded • Ensuring there is always sufficient POS packaging in store to meet demand • Process any store expenses when using the store company credit card

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