Travel Consultant

1 month ago

Sheffield, United Kingdom Hays Travel Full time

Competitive salary with unlimited bonus potential.

We are looking for experienced Travel Consultants to join our successful teams in our branches.

You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.

Working as part of a team you will drive business through social media, events and maintaining relationships with existing customers.

Our customers are at the forefront of everything we do so exceptional customer service experience is required.

What will be your key responsibilities?

Build and maintain relationships with customersIdentifying and meeting customers’ needsUse social media to promote offers, generating customer engagement and sales leadsParticipating in promotional events and activities to increase exposure of the branchAchieving individual and team sales targetsAssisting with the day-to-day operation of the branchWillingness to participate and deliver training appropriate to own developmentEffectively performing administrative duties and follow processes accurately

What competencies we are looking for?

Ability to work towards individual Travel Consultant targets and team sales targetsExcellent communication skills and customer service experienceGood accuracy and numerical skillsEnthusiasm and positive attitude with a commitment to contribute to the growth of the businessCompetent IT Skills

What experience we are looking for?

At least 1 year experience as a Travel ConsultantA proven sales recordPassionate about travel and tourismExcellent travel product knowledge with a good working knowledge of tour operator systemsGood sales and presentation skillsCustomer focussedProblem solvingTeam playerGood organisational and time-management skillsExcellent communication skillsA recognised travel qualification (desirable)

If you don’t have 1 years’ experience of working in a travel agency, then please check out our Access to Travel Programme which is a fantastic way to join Hays Travel as an employee who trains to become a Travel Consultant.

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

SupportiveMotivationalInnovativeLoyalExcellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

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