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Business Process Improvements Manager

3 months ago

City, United Kingdom General Dental Council Full time

We are recruiting for a brand-new position of Business Process Improvements Manager (known internally as Regulations Operations Manager) as part of our continued organisational development and improvements within the General Dental Council (GDC). You will join us on a full-time, permanent basis and in return you will receive a competitive salary of £48,442 to £56,990 per annum.

Working in our Regulation directorate based in central Birmimgham (Colmore Row) and reporting into the Executive Director, you will be responsible for engaging with key internal stakeholders across the organisation including Project Management , Risk and Audit teams, to develop and implement continuous quality improvement programmes.

We offer hybrid working with 2 days min per week in the office.

The role:

  • Oversee performance monitoring and compliance within the Regulation Directorate, including Registration, Fitness to Practise, Dental Professionals Hearings Service and the Dental Complaints Service.
  • Use management information and analysis to inform and highlight to senior managers, trends and patterns in the business flow and ensure actions are taken to support the day-to-day business is meeting service level agreements and delivered to the appropriate quality.
  • Act as a trouble-shooter by responding to urgent operational demands swiftly and with minimal direction, designing and implementing solutions to deal with issues which affect the operations and performance of the Directorate.
  • Assist the Executive Director and their direct reports to develop and implement continuous quality improvement programmes.
  • To provide line management and operational cover for department heads during periods of absence or leave as required by the Executive Director, Regulation
About you:

You will be able to demonstrate:

  • Experience of working in a regulatory environment (essential)
  • Managing operational teams with strong leadership skills and the ability to mentor, motivate and challenge others to attain goals and pursue excellence (essential)
  • Project Management experience, ideally with a strong understanding of Agile methodology and how to scale it for all project sizes with an understanding of each stage of the project life cycle.
  • Commitment to equality and diversity
  • Use of data and management information to proactively identify process and business improvements and make informed decisions
  • Preparing and delivering high quality reports within short time frames.

About us:

Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education.

Our work matters and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words, they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.

Benefits:

To reward you for your hard work and commitment, we offer an attractive benefits package that includes:

  • Pension contributions up to 10%
  • 25 days annual leave (plus bank holidays) rising to 28 days after 2 years
  • Life assurance and income protection
  • Staff discounts
  • Cycle to work scheme
  • Eye care contributions
  • Gym discount scheme

If you feel that you are the right candidate for our Business Process Improvements Manager, then please click 'APPLY' today. We look forward to hearing from you

Please ensure you provide examples either in your CV or covering application statement on the following:

  • Experience of working in a regulatory environment
  • Managing operational teams
  • Project Management experience, ideally using Agile methodology

A full job description is available in application summary

Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to submit an application as soon as possible.