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Learning Performance Consultant

1 month ago

Birmingham West Midlands County UK, United Kingdom HMRC Full time

Are you passionate about delivering innovative learning strategies to unlock operational excellence?  

Have you got the desire to raise the profile and importance of learning at a strategic level?  

Do you have experience challenging the business on set practice and thinking outside the box? 

Join our team as a Learning Performance Consultant. Your primary role will be to elevate organisational capability to achieve business objectives and integrate performance measurement into our corporate culture, driving high performance across HMRC.  

We are looking for a dynamic Learning Performance Consultant to drive organisational excellence. You will be accountable for delivering innovative strategic learning solutions to address performance issues. You will work closely with stakeholders to align learning solutions with business goals, leveraging data and analytics to measure and optimise learning outcomes. You will also be proactive in promoting a culture of continuous learning across the department. 


Job Description

As a Learning & Performance Consultant, we are looking for you to bring your strong background in performance management and strategic problem solving to our brand-new team As a thought leader, you will influence and advocate for change, while cultivating external networks with industry experts to keep HMRC at the forefront of industry trends. 

Your ability to build enriching and enabling relationships will quickly establish you as a critical strategic partner, trusted to diagnose performance capability problems and recommend solutions. 

By using your passion about learning to provide a great colleague experience, you will be a role model and advocate for all things learning. We want you to think creatively and outside the box, challenge the status quo and create solutions to our learning challenges. 

By working collaboratively across the organisation, you will develop your business acumen and enhance organisational capability through the development and implementation of learning strategies that drive business results. Identifying performance gaps and crafting targeted learning solutions will empower our people to achieve their full potential and boost overall business performance. This role is crucial in ensuring our workforce is equipped with the necessary skills and knowledge to meet our strategic goals.


Person specification
Key Accountabilities and Responsibilities

Your responsibilities include: 

  • Diving deep into the heart of our organisation to uncover performance gaps and learning needs. 
  • Partnering with senior leaders, managers, and employees to gather insights on business challenges and performance issues. 
  • Utilising data analytics to identify root causes of performance deficiencies and craft tailored capability solutions. 
  • Acting as a trusted advisor to senior leaders, providing strategic guidance on learning and performance improvement initiatives. 
  • Providing subject matter expertise and working collaboratively to identify the requirements for capability solutions which improve performance, build skills, support organisational change and provide a great colleague experience (beyond formal learning, including other upskilling, behavioural and team learning interventions.) 
  • Providing expert guidance on best practices for performance management and employee development 
  • Commissioning the design and delivery of the wider Performance Consultancy, delivering learning solutions to address performance gaps and enhance critical workforce skills.  
  • Seeking out and using external and internal insights to bring innovation in how HMRC uses learning to improve capabilities and performance and develop communities of practice to share knowledge and build competence across Learning functions. 

Essential Criteria

You are required to demonstrate experience of the following within your application:  

  • Experience working as a Learning Performance Consultant identifying areas of improvement with the organisation and utilising learning pathway strategies to overcome operational performance barriers. 
  • Strong analytical and strategic problem-solving skills to aid in forecasting org-wide learning needs.  
  • Strong consultancy skills with the ability to grasp diverse customer needs and find collaborative learning solutions with proven experience of delivery of services through third parties and operating successfully in a matrix environment. 

Desirable Criteria

  • CIPD qualified or other relevant qualification 
  • Experience of delivering dynamic consultancy  
  • Experience of continuous improvement   

Please Note: The successful applicant for this role will need to be eligible for and willing to undergo standard BPSS Checks following appointment into the post. 

Benefits

Alongside your salary of £54,439, HM Revenue and Customs contributes £14,698 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension - We make contributions to our colleagues’ Alpha pension equal to at least 27% of their salary.
Family friendly policies.
Personal support.
Coaching and development.