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Sales Ambassador

3 months ago

Kings Hill, United Kingdom Richemont Full time

We are on the search for a Sales Ambassador to join our online sales team at our HQ in Kent on a 12-month Fixed Term Contract.

The Online Sales Team at our HQ in Kent are at the heart of what we do, they guide our clients from first contact to final delivery. As well as dealing with enquiries throughout the process, on the phone and via email, this includes providing product information and advice, answering queries, arranging delivery/collection and aftersales customer care.

Collaborating with your colleagues is essential to positive performance, working towards personal and team targets, you will play a key role in the success of the online sales team, developing and continually updating your product knowledge and expertise and sharing your passion about our fantastic products & services.

 

 How will you make an impact? 

  • Contacting customers via telephone and email to respond to enquiries submitted via our website
  • Managing your ongoing pipeline of customer enquiries and building effective relationships with clients to maximise to fullest conversion
  • Support customers from the beginning to end of the sales process, including servicing and warranty related issues.
  • Negotiating sales of watches (Often with a part exchange involved) to secure a deal with the best possible margin
  • Managing “live” orders post payment and dealing with after sales queries from your customers
  • Liaising with boutiques to arrange appointments for watch viewings and collections

 

How will you experience success with us?

  • Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
  • Proven experience in sales, all industries will be considered.
  • Proactive and results-driven mindset with a passion for delivering exceptional customer service.
  • Excellent organisational and time management skills.
  • Proficiency in using CRM systems with a focus on attention to detail, clear, concise and accurate reporting. Experience with Zendesk is a plus.
  • A passion and/or prior experience of working within the Watch industry is a plus.
  • Proactive mindset to consider all avenues of sales opportunities.

 

 

Your Interview Journey

Our aim is to provide you a transparent interview process from the moment you apply for the role. It’s important for us that you get to know us to ensure the role aligns to your future career objectives. 

We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory. 

Recognizing we are all different, if you need us to adapt the process, please get in touch via recruitment@Watchfinder.co.uk. 

 

1st Stage – After your application has been selected, our Talent team will reach out to you within two weeks to conduct an introductory call.

2nd Stage – Video / in-person interview with a member of the Ecommerce, Client Relations Manager.

3rd Stage – Video/In-Person Interview with the Global Head of Client Relations & E-commerce, Client Relations Manager.

 

 Our Values

 Caring

Demonstrating empathy and respect for the people around us, the work we do and the business we are part of.

Pioneering

Finding new and innovative ways to adapt and improve the ways we operate and the service(s) we provide.

Outstanding

Ensuring that the very highest standards are delivered across every facet of our business - internally and externally. Bringing excellence in everything we do, every time.