Booking Clerk/Receptionist

1 month ago


Exeter, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time
Role Summary

This role is fast paced, working as part of our busy and vibrant Pain Management team based over in Heavitree Hospital. You will be working as part of a team alternating between working on Reception and the Booking Office, answering telephones and dealing with patient appointments. The main duties of this role include: 

  • Meeting and greeting patients at Reception 
  • Answering telephones and dealing with appointment requests/queries 
  • Booking patient appointments from waiting lists, ensuring appointments are booked accurately on the system 
  • Using the NHS E-Referral Service to upload referral letters to EPIC
About the Role

Are you interested in a career in the NHS but not sure where to start? Are you an enthusiastic, well organised person with a passion for good customer service? If so, this could be the role for you

We are looking for a personable, well organised, enthusiastic person to provide an efficient, professional Administrative and Clerical service. You will form an essential part of a busy team ensuring patient appointments are booked accurately and information is updated regularly, in a timely manner, working alongside both Pain Management and Pain Management Rehab admin teams to provide excellent service for our patients. You will also need to provide effective communication to both patients and staff in order to ensure the smooth running of the service which enhances patient care. The role is both office based and patient facing therefore you will need to be flexible and adapt to the different environments.

This role is great for someone who enjoys working in a fast-paced environment, as part of a team working towards a shared goal. 

If you feel you are suited to this role, then we would be delighted to hear from you. Visits to the department are welcomed and encouraged. 

Working Pattern: 37.5 hours per week, Monday to Friday. No Bank Holiday or weekend working 

Interview Date: To be confirmed

For further information please contact: Yvonne Grant; Team Lead for Pain Management on  y.grant1nhs.net

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.



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