Client Service Administrator

1 week ago

Glasgow, United Kingdom Mercer Full time

Client Service Administrator â Mercer Marsh Benefits (MMB)

We are recruiting a Client Service Administrator to join our Glasgow/Edinburgh team. This part of the business is responsible for advising corporate clients on all aspects of the insured benefits relating to Pensions, Group Income Protection, Group Life Assurance and Critical Illness.


What can you expect?

  • Based in our Glasgow or Edinburgh office you will deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMBâs target operating model.
  • You will also provide technical support to clients and colleagues.

What you will be rewarded with:

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will rely on you to:

  • Have ongoing communication with clients, colleagues and providers
  • Accurate and timely completion and maintenance of MMBâs systems to achieve set targets
  • Ownership of delivery of tasks and proactively manage own workload
  • Partner with internal/ external stakeholders to achieve best service for client
  • Dealing with client and member queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery
  • Ensure quality of own work through right first time approach
  • Champion continuous improvement within your team/location
  • Develop and maintain appropriate technical and market knowledge
  • Support revenue reporting activity as appropriate
  • Quality checking of colleagues work to ensure accuracy
  • Attend client meetings as required
  • Manage client relationships to support retention & growth
  • Training and technical referral for colleagues

What you need to have:

  • Previous Employee Benefits or Financial Services based experience
  • Strong background in Administration in a customer focused role
  • Excellent working knowledge of Microsoft Office suite
  • Proven ability to work on own and as a team player, establishing good rapport with clients and colleagues
  • Excellent time management and planning/organisational skills, ability to work to deadlines

What makes you stand out?

  • Previous Employee Benefits or Financial Services based experience

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercerâs approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worldâs leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at TAUK@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

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