Part-time Receptionist

4 weeks ago


Pontypool, United Kingdom Torfaen County Borough Council Full time

An exciting opportunity has arisen for a highly motivated and organised individual to join the Customer Care Team in the role of part-time Receptionist.

The successful candidate will be responsible for professionally representing Customer Care via the main Reception at the Civic Centre; supporting staff, customers and visitors to the building.  The role involves directing visitors, and signposting to the appropriate person, service or location.  You will need to book meetings on behalf of customers, and signposting to online services. Your role is crucial for making all visitors to the building feel welcomed.

We are looking for someone who has experience in reception/administrative tasks and excellent customer service skills. 

Job Purpose

Professionally representing Customer Care via the main Reception at the Civic Centre; supporting staff, customers and visitors to the building. The role involves directing visitors, and signposting to the appropriate person/service or location. Booking meetings on behalf of customers, and signposting to online services. Making all visitors to the building feel welcomed.

Principal Accountabilities and Responsibilities

To assist in the running of the Reception areas at all Customer Care Centres acting as the first point of contact for customers and visitors 

Greeting visitors warmly and offering help and support

Representing Customer Services with a positive attitude and professional appearance

Answering questions regarding services offered, and/or signposting visitors to services

To assist customers to log enquiries via inhouse app, or if unable, to log on behalf of customer using MCS 

To book customers in to see a Customer Services Officer where appropriate 

To provide information to customers regarding the functions of the Authority and other local organisations

To maintain the front of house space, to ensure that it is kept presentable at all times, and to take responsibility for stock of waste containers, nappy sacks,  caddy liners and personal hygiene products in line with period poverty scheme 

 



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