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Infrastructure Systems Analyst

4 months ago

Croydon, United Kingdom Harris Federation Full time

Working With Us

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page.

Main Areas of Responsibility

Your responsibilities will include:

Infrastructure:

  • Provide support and troubleshooting for Microsoft systems, modern device management solutions primarily using Endpoint Configuration Manager (SCCM) and Intune.
  • Creating and maintaining applications and driver packages
  • Provide level 3 support with in-depth knowledge of desktop & application troubleshooting
  • Research and develop new technology, latest hardware, tools and scripts to support desktop computing and the end user experience
  • Provide support for Windows operating system patching, enterprise class desktop hardware and software such as Windows 10 & 11, Windows Server 2016 - 2022, Remote management, and troubleshooting.
  • Provide support for Mobile Device Management (MDM) using tools such as Jamf, Meraki, Intune and Apple School Manager.
  • Provide support on deploying applications and patches to iOS, MacOS and Android devices.
  • IP Telephony migrations and ongoing support.
  • Creation and monitoring of compliance reporting.
  • Daily management of Microsoft DPM Backups to resolve backup failures, once monthly tape rotation, and restore requests.
  • Resolution of web filtering restrictions.
  • AD Group policy management and troubleshooting
  • First point of contact for 3 rd line service desk ticket resolution

Other Duties:

  • Act as a project team member on other projects run by other members of the Group ICT team.
  • Assist with the population of articles in the HALO Knowledge Base.
  • Ensure that support is carried out according to the Standard Operating Procedure (SOP) documentation.
  • Such other duties as may be reasonably considered to be within the grade and remit of the post.
  • Keep abreast of new developments in software, hardware, operating systems, and security practices.

What We are Looking For

We would like to hear from you if you have:

  • Good verbal and written communication and interpersonal skills
  • Confidence in dealing with all levels of stakeholders
  • A minimum of three years' experience of carrying out a similar client facing role
  • Proven track record in working to strict timescales and of working with staff at all levels
  • Experience of installation/ troubleshooting of the following:
  • Experience of working in an on-site IT based Customer Service
  • Knowledge of O365 Click to run packaging and management.
  • Knowledge of application and driver packaging - new versions of current apps
  • Ability to apply problem solving techniques and get results
  • Ability to communicate at all levels
  • Strong personal drive and willingness to get things done
  • Self-motivated and committed to delivery on time and to a high quality
  • Demonstrable experience of balancing priorities and successful delivery of objectives, in a fast paced, constantly changing environment
  • Ability to troubleshoot, investigate and resolve technical issues
  • Ability to react quickly and effectively to issues and opportunities
  • Ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving
  • A clear understanding and drive to meet security and compliance standards with a 'security first' ethos.

For a full job description and person specification, please download the Job Pack.

Applying for this Position

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.