Guest Experience Reception Supervisor

4 weeks ago

Bristol, United Kingdom Marriott Full time

Job Number 24144638

Job Category Rooms & Guest Services Operations

Location Delta Hotels Bristol City Centre, 2 Lower Castle Street, Old Market, Bristol, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

The Delta Hotels by Marriott Bristol City Centre has an opportunity for a Reception Supervisor to join our Front Office team.

The four star award-winning Delta Hotels by Marriott Bristol City Centre is ideally located in the heart of Bristol near Cabot Circus, and is the destination of choice for business travellers and tourists alike.

Marriott’s award winning in house development program recognizes, nurtures and promotes talent. Benefit from industry leading training, whilst also having the opportunity to transfer internationally within the largest hotel network in the world.

Benefits include,

  • Free hot meals on shifts

  • Complimentary Gym Membership

  • Discounted stays at Marriott hotels worldwide

  • Cycle to work scheme

  • Free Car parking

  • Breakfast upsell incentive

  • Service awards and recognition gifts

Main Duties-

  • Follow Brand Standards in all aspects of the job role

  • Promoting a welcoming environment

  • Assist in HR related duties including reviews, recruitment and payroll

  • To be the person on duty for the hotel when required

  • To ensure all guest complaints are followed up and dealt with professionally and efficiently.

  • To upskill and develop all associates

What do you need to apply?

We look for enthusiasm, ability to adapt, well presented, excellent customer service skills and flexibility to work all shift patterns. It is essential you have reception experience within a hotel of similar size. Supervisory skills are desirable but not essential as full training will be provided. Opera knowledge would be an advantage

Job Type: Full-time

Pay: From £12.60 per hour

Schedule:

  • Day shift

  • Occasional night shift if business requires

  • Weekend availability

Work Location: In person

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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