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Assistant F&B Manager

3 months ago

Edinburgh, United Kingdom Marriott International Full time
Job Number 24137997
Job Category Food and Beverage & Culinary
Location Delta Hotels Edinburgh, 111 Glasgow Road, Edinburgh, Scotland, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Delta Hotel by Marriott Edinburgh are looking for a talented Assistant F&B Manager to join the team

About us: Delta Hotels are a full service brand in the Marriott Portfolio- We are simple made perfect. We are all about giving a streamlined premium experience with rooms that work for our guest needs Working at Delta by Marriott means you are joining an experienced, knowledgeable and driven team

Some of our benefits:
  • Discounted room rates for you, as well as your friends & family worldwide.
  • Discount on food & beverage at Marriott hotels worldwide.
  • Marriott benefit hub providing discount for many big names.
  • Personalised training and development opportunities.
  • Free car parking
  • Wellness programmes
  • Free meals on duty
  • Free use of the Leisure Club
  • Opportunity to earn more through company incentives
  • Retention and long service rewards.
  • Many more


Core Work Duties:

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee's concerns.

• Uses coaching skills throughout the property.

• Demonstrates self confidence, energy and enthusiasm.

• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest's concerns.

• Understands the brand's service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Follows up to ensure complaints have been addressed to the guest's satisfaction.

• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.

• Assists F&B Manager as needed with annual Quality audit.

Candidate Profile:

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.