Lettings Administrator

Join our team at Haggerston Castle Holiday Park in Berwick- Upon- Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.Beal, Near Berwick-upon-Tweed, Northumberland TD15 2PA GBRJob DetailsLettings AdministratorCome and join our One Great Team here at Haven as a Lettings AdministratorAs part of our Holiday Home Revenue Team, you will… The LettingsAdministrator supports the Head of Holiday Home Revenue with the consistentdelivery of our Letting Owner promises.
They will support the delivery of 4 keyareas - availability requirements and grid management, new owner awareness andsign up of our Letting Service, delivering consistently on the owner promiseswithin Letting and ensuring our Letting Service is consistent throughcompliance and commitment of Company processes.-Effectively and consistently deliver the Letting Owner Touch Points - Confidently deals with Letting Owners concerns with the ability to resolveproblems, show empathy and understanding.
• Maintain an effective and informative relationship with the park ExperienceTeam, who will need updating on sales and/or service KPIs - Seeks out and acts upon regular Owner feedback to build understanding andrespond to Lettings Owner needs.
• Influence the GM and other HOD's to put in place action plans to address shortfallsor opportunities in Owner experience relating to Lettings - Complete relevant administrative tasks including, , safety compliance checksand legislative compliance checks.What's In It For You? - Free use of our Leisure Facilities, including swimming pool  - Up to 50% Discount off food on Park and 20% discount in our shops  - Opportunity to use our Corporate Box at the O2 Arena  - Fantastic Discounts with many national Brands & Retailers  - 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels  - Reward & Recognition Schemes  - Training and development opportunities including fully funded qualifications  - Fantastic Health, Mind & Money Support Programme  - Enhanced family friendly policies and pay
• (eligibility criteria applied) Pay Rates:
Competitive+ BenefitsExperience and Qualifications You may already be an administrator which is great All we arelooking for is…• Must be highlycompetent (and confident) in computer and IT systems.• Evidence of previous administrative roles within a sales and letting environment would be an advantage.• Able to present information confidently at all levels.Who are we? We're part of an award-winning Bourne Leisure family,which includes Haven & Warner Hotels.
We have 9,000 fantastic team membersand 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What's it like to work with us? Working with us is ultimately defined by ourexceptional people and teams.
At Haven, we take pride in our Breath of FreshAir culture, which focuses on valuing and supporting every team member.
Weprioritise openness and transparency in our interactions allowing our teammembers to be their authentic selvesWe aim to offer flexibility where we can, our LettingsAdministrator working hours are usually 45 hours per week over 5 days and couldinclude evenings and weekends.We would love to hear from you If you would like to apply for this role, click apply now.
We willask you a few questions which may take around 5 minutes, then click submit andone of the Team will be in touch.
What can you expect during the recruitmentprocess? When invited to meet with us, you will have aninterview and either a practical assessment or a skills test, depending on therole.
If you require any support or reasonable adjustments to help you performat your best during this process, please let us know.Diversity,equity, and inclusion are at the heart of who we are and what we do.
Ourcommitment to these values is unwavering and they are central to our mission.We encourage applications from all backgrounds, communities and industries andwe are happy to discuss any reasonable adjustments or flexibility that you mayrequire, including whether a role can be part-time or a job-share.
Wegenuinely care about every candidate's experience during the recruitmentprocess and are here to provide support where we can.
If you require anyassistance or reasonable adjustments while applying, please don't hesitate toreach out to us at ***

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