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Credit Control
3 months ago
Responsible to the Finance Manager
Based St. Asaph
Salary up to £30k pa
Our client is a market-leading company, based in lovely offices in North Wales. They have combined a family feel with ambition and everyone in the team is focused on ensuring they deliver the core values; One Team, Exceeding Expectations, Taking Ownership, and Acting with Integrity, and ensure to meet promises for Purpose, People and Planet. Serving thousands of customers throughout the UK.
The opportunity for You
Working within a small, dedicated finance team, this role reports to the Finance Manager and will provide support through liaison with the Contact Centre and Franchise Partners. The purpose of the role is to reduce DSO, collect aged debts, resolve queries, and improve the overall debt collection position across the business.
We believe the role will naturally suit someone who enjoys working as part of a small team, where you have your own area of responsibility and, through exceptional relationship building skills, will liaise with various colleagues across the business. There are good opportunities to grow at the company and many of the existing team have progressed, whilst others have successfully transferred to other functions within the business.
Key Responsibilities:
Take control of all matters concerning the timely collection of the Company's trade receivables.
Ensure that customer accounts are reconciled, and franchise partners receive a monthly statement of account.
Ensure that all invoices are raised in a timely manner and in accordance with deadlines.
Recommend Credit Notes where errors have been made in billing and follow this through to ensure they are raised in a timely manner and allocated correctly to invoices.
Ensure that all customer receipts are entered onto the customer accounts accurately and in a timely manner. This includes all BACS, card, cheque and DD receipts.
Establish methods to ensure the DSO is reduced and improved across both customer and franchise partner billing.
Actively manage debtor balances within specific groups, whilst keeping finance systems up to date at all times.
Issue customer debt statements and debt reminders.
Develop the procedures for credit control and other departments impacting credit control to form a seamless process.
Reconcile debtor accounts with our franchise partners, putting into place agreements for settlement and following this up.
Liaise with external debt chase specialists when required.
Liaise with the Contact Centre providing them with accurate statements and information so that they can resolve customer queries around payment and recover overdue monies.
Control placing overdue accounts on hold and the subsequent activities to collect outstanding monies.
Perform regular reviews of customer accounts on hold.
Responsible for resolving all relevant customer account queries in a timely manner.
Review the department credit control inbox, ensuring all queries are cleared in a timely manner.
Produce credit control and aged debt reports in a timely and accurate manner.
Enhance the procedures for credit control and other departments impacting credit control to form a seamless process.
Build on our existing letters and correspondence and drive improvement.
Attend regular review calls with colleagues within the corporate and franchise division to review credit control status across the company.
Support the Finance Team, performing any other duties consistent with this position as may now and again be assigned to you.
Commit to your own development through effective use of the company s performance review scheme and staff development process.
Knowledge, Skills and Experience
Experience in a similar role is essential. This role requires good problem-solving skills, attention to detail, excellent customer service and a high level of skills in the use of Excel. The role also requires good communication skills and the ability to collaborate with other departments within the business.
A minimum of 2 years' experience handling credit control
E
A minimum of 2 years experience reconciling debtor accounts
E
A minimum 2 years experience producing reports and information relating to cash control and credit management
E
Working knowledge of all Microsoft applications.
E
An understanding of cash and debt collection
E
Able to confidently discuss overdue accounts with other teams and directly with customers who may have overdue accounts.
E
Excellent knowledge of basic accounting including double entry bookkeeping and maintaining all ledgers
E
Cashbook maintenance, accounts receivable
E
General administration skills
E
Sound knowledge of Financial Force accounting system or other SalesForce platform-based accounting systems
D
Attention to detail and ability to investigate and provide solutions to identified problems.
E
Manage workload independently with a clear focus on goals, cash collection and DSO reduction.
E
Produce credit control reports and analysis, building those reports where required.
E
Great communication skills both orally and in writing.
E
Be a team player who enjoys working with other functions and teams in the business.
E
Ability to process data in an efficient and timely manner whilst maintaining a high degree of accuracy.
E
Ability to communicate effectively both orally and in writing.
E
Ability to work methodically and systematically and to present information clearly and succinctly.
E
Excellent customer service skills
E
Above average ability to use spreadsheets
E
Ability to use own initiative
E
Experience in credit control within different Business models
E
Ability to work to timelines and deadlines without compromising accuracy.
E
Experience of working with external debt recovery providers
D
Experience of producing and presenting reports
E
Experience of achieving KPI targets
E
Experience of customer DD payment schemes
D
Qualifications
Qualification in AAT is desirable but not essential
Qualification in Credit Control is highly desirable but may not be essential depending on experience
