Service Design
4 weeks ago
We seek a dedicated Service Design / Transition Analyst to join our client's technology team, where your key role will be managing and optimising their IT service delivery to ensure maximum efficiency and business continuity.
Client Details
Our client is a well-established non-profit organisation in the education sector, boasting a substantial technology department in Manchester. With a rich history and a positive impact on society, the organisation employs thousands of people across multiple sectors.
Description
Service Design / Transition Analyst
Responsibilities:
Monitor and manage IT service delivery to ensure high availability and performance.
Identify and rectify service assurance issues proactively.
Collaborate with other teams to ensure seamless IT operations.
Develop and implement strategies for continuous service improvement.
Manage incident reports, service requests, and escalations effectively.
Contribute to the development of IT policies and procedures.
Participate in IT projects and initiatives as needed.
Provide technical support and training to team members.Profile
Service Design / Transition Analyst
Qualifications:
A strong background in IT service management.
Proficiency in ITIL processes and best practices.
Very good understanding of the economics of service delivery.
Proficient in establishing relationships, analysing perspectives and managing stakeholders from a variety of
backgrounds and disciplines.
Excellent problem-solving skills and the ability to troubleshoot technical issues.
Strong communication skills and the ability to work well in a team.
Experience with project management methodologies.Job Offer
Service Design / Transition Analyst
Benefits:
A competitive salary range of £36,024 to £44,263 per annum.
Excellent pension scheme.
Generous holiday leave.
An inclusive and supportive company culture.
Opportunities for professional development and growth.
Almost fully remote working model, once in a month office work.We encourage all interested candidates who meet the above criteria to apply for this exciting opportunity in the Public Sector in Manchester
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