Motor Desk Engineer
1 month ago
Role Description
To manage motor claims within agreed financial limits ensuring best cost negotiation and minimal leakage. To provide accurate total loss vehicle valuations. To support other areas of the business with technical knowledge and advice. To actively manage individual work load ensuring department and business SLA’s are achieved.
Key Accountabilities
Responsible for analysing each claim and making decision on best course for claim
Responsible for ensuring repairable cases are authorised within SLA at best commercial terms for the business
Responsible for ensuring total loss cases are valued, categorised (ABI code of practice) correctly, and processed within SLA
Ensure all possible effort given to improve internal processes, minimise leakage, maximise savings and improve client service and the efficiency of the Engineering team
Respond to internal/external technical queries, providing written response where required
Knowledge, skills, qualifications and experience:
City and Guilds Motor Vehicle Craft (Parts 1, & 2) or equivalent
Relevant trade experience in vehicle repairs
Full member of the Institute of Automotive Engineering Assessors or working towards
Thorough knowledge of Audatex estimating system
Sound knowledge of other estimating systems
Ability to analyse information and propose solutions
Proven negotiation skills
Problem solving skills
Proven ability to manage workload in a busy customer-facing environment
Able to communicate at all levels, customer, business etc…
A team player that works well in a group
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