Motor Desk Engineer

4 weeks ago


Brentwood Essex, United Kingdom Allianz Insurance Plc Full time

Role Description

To manage motor claims within agreed financial limits ensuring best cost negotiation and minimal leakage. To provide accurate total loss vehicle valuations. To support other areas of the business with technical knowledge and advice. To actively manage individual work load ensuring department and business SLA’s are achieved.

Key Accountabilities

Responsible for analysing each claim and making decision on best course for claim

Responsible for ensuring repairable cases are authorised within SLA at best commercial terms for the business

Responsible for ensuring total loss cases are valued, categorised (ABI code of practice) correctly, and processed within SLA

Ensure all possible effort given to improve internal processes, minimise leakage, maximise savings and improve client service and the efficiency of the Engineering team

Respond to internal/external technical queries, providing written response where required

Knowledge, skills, qualifications and experience:

City and Guilds Motor Vehicle Craft (Parts 1, & 2) or equivalent

Relevant trade experience in vehicle repairs

Full member of the Institute of Automotive Engineering Assessors or working towards

Thorough knowledge of Audatex estimating system

Sound knowledge of other estimating systems

Ability to analyse information and propose solutions

Proven negotiation skills

Problem solving skills

Proven ability to manage workload in a busy customer-facing environment

Able to communicate at all levels, customer, business etc…

A team player that works well in a group

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