Service Analyst
4 weeks ago
About the role
Working in Standard Support 2nd Line/Operations:
This team will work on campus or from home (where team staffing levels support option for hybrid working)
This team provides 2nd line support for all standard use of equipment, software and services supported by DDaT and this may be done:
- through response to a ticket (including escalation to another support team when appropriate)
- through a remote support session on a user’s device
- through a visit to a teaching/learning space, meeting room or office to investigate issue reported
This team will work on projects/small works as required and as staff resource allows
This team will assist with build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed.
This role is offered on a full time (36.5 hours per week) fixed term basis with an expected end date of 31/12/2024.
About you
- Previous experience of supporting IT or Audio Visual hardware, software, and services
- Confident user of Microsoft Office products and able to provide advice and support on these products
- Experience of using email and calendaring software (preferably in a business or academic environment
£25,138 to £28,759. Grade 5
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