Senior Service Analyst

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom University of Bath Full time

About the role

You will be part of a wider team of 20+ 1st and 2nd line service analysts supporting the administrative, teaching and research activities of the University. A typical day may see you helping administrative staff with office tasks, setting up and deploying a variety of devices, providing advice and guidance on software requests, installing software for a practical teaching laboratory class across a wide range of hardware and operating systems.

This role includes line management responsibilities and will require you to lead a small team of Service Analysts who are responsible for the effective response, investigation and resolution of 2nd line support for all IT & Audio-Visual equipment and services supported by DDaT, deploying the team in an effective manner as priorities change providing a point of escalation for incidents and changes and providing technical leadership and expertise, alongside pastoral management.

No two days are the same, as every single day brings its own new challenges and opportunities to learn.

This role is offered on a full time (36.5 hours per week) permanent basis.

About you

You will:

  • Have a deep understanding of technology and demonstrable IT and/ or Audio Visual (AV) Support skills.
  • Have previous experience in an IT / AV Support role
  • Ideally have previous line management or team leading experience
  • Be self-motivated.
  • Be able to work alone, in a team or with your peers.
  • Have excellent interpersonal skills,
  • Enjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively whilst providing a supportive and nurturing environment for your team to grow and develop.

You will possess a deep understanding of hardware, software, and underlying operating system concepts, and would be looking to develop skills in all facets of IT and AV support, in order to support the diverse teaching and research capability. You should be comfortable using and managing Windows, Mac OS, and mobile operating systems.

For informal discussions about the role please contact Sherilyn Elmes on or Adrian Hooper

£29,605 to £36,024. Grade 6



  • Bath, Bath and North East Somerset, United Kingdom University of Bath Full time

    Are you a skilled IT Professional with a background in IT and/or Audio Visual support and service delivery? We have an exciting opportunity to join our team focussed on the support of specialist and advanced IT and Audio Visual equipment, software and solutions supported by Digital, Data and Technology Group (DDaT), within a changing business, research, and...

  • Service Analyst

    4 weeks ago


    Bath, Bath and North East Somerset, United Kingdom University of Bath Full time

    This is a great opportunity for you to develop your IT and Audio Visual(AV) career, if you have a background in or a passion for technology, we'd love to hear from you. You'd be joining our small, experienced standard support team in a 2nd line support role working in a fast-paced environment where you will gain experience and exposure to a variety of...

  • Change Analyst

    2 weeks ago


    Bath, Bath and North East Somerset, United Kingdom Sanderson Full time

    Change Readiness Analyst - Mortgages Change Readiness Analyst - Mortgages Permanent - £45-50k/Annum Hybrid working model (2-3 days/week on site - Bath) This position will pay a critical part in driving mortgage change initiatives across the organisation. You will be responsible for the business readiness for this change, developing and implementing change...


  • Bath, Bath and North East Somerset, United Kingdom Kingswood Senior School Full time

    At Kingswood, we believe in the power and importance of truly holistic education. We value inspirational teaching and learning in a caring, supportive and inclusive community, where academic achievement and high standards are combined with a sense of responsibility and service.For September 2024, we are looking to appoint a well-qualified and experienced...


  • Bath, Bath and North East Somerset, United Kingdom Kingswood Senior School Full time

    At Kingswood, we believe in the power and importance of truly holistic education. We value inspirational teaching and learning in a caring, supportive and inclusive community, where academic achievement and high standards are combined with a sense of responsibility and service.For September 2024 we are looking for a talented, dynamic and committed Computer...


  • Bath, Bath and North East Somerset, United Kingdom Vivergo Fuels Full time

    About The Role The Head of Market Analysis will lead all areas of research and analysis of relevant markets, to shape short term commercial thinking and long-term business development. Supported by an experienced research analyst the key responsibilities include:Defining market analysis approach including identifying key markets, supply and demand vectors...


  • Bath, Bath and North East Somerset, United Kingdom Bath Spa University Full time

    We are currently seeking a dedicated Senior Admissions Officer to join our Admissions team at Bath Spa UniversityAbout the Role As Senior Admissions Officer, you will be reporting to the Admissions Coordinator (Partnerships), but under the general guidance of the Head of Admissions and Applicant Support. You will be responsible for a range of functions...

  • Accounts Senior

    2 weeks ago


    Bath, Bath and North East Somerset, United Kingdom Trial Balance Consulting Full time

    Exciting opportunity for an enthusiastic and ambitious Accountant to join a thriving practice based in Chard Trial Balance has been assigned by a great firm that we really enjoy working with to find an Accounts Senior to join a very friendly and high performing accounts team. Working closely with a very supportive management team, your duties in this role...

  • Senior Family Lawyer

    3 weeks ago


    Bath, Bath and North East Somerset, United Kingdom Motus Recruitment Full time

    Senior Family LawyerSomerset to £PartnerOur ClientA quality-driven and ambitious law firm which successfully combines private client and commercial services, our client is a bit of a "hidden gem". Thoughtful, entrepreneurial and empathic leadership sits at the heart of the firm's collegiate and supportive culture.Our client's family practice is a shining...

  • Senior Family Lawyer

    1 month ago


    Bath, Bath and North East Somerset, United Kingdom Motus Full time

    Senior Family LawyerSomerset to £PartnerOur ClientA quality-driven and ambitious law firm which successfully combines private client and commercial services, our client is a bit of a "hidden gem". Thoughtful, entrepreneurial and empathic leadership sits at the heart of the firm's collegiate and supportive culture.Our client's family practice is a shining...


  • Bath, Bath and North East Somerset, United Kingdom University of Bath Full time

    The University of Bath School of Management is seeking to appoint an Assistant Professor (Lecturer) or Associate Professor (Senior Lecturer) in Business Economics (Teaching and Learning), to join the Business Economics Group of the Marketing, Business & Society Division within the School of Management. The School of Management is a vibrant and productive...


  • Bath, Bath and North East Somerset, United Kingdom Hays Legal Full time

    Your new firmOur Brilliant client is looking to hire a fantastic Senior Residential Conveyancer to join their Team in a pivotal lead role. This client is a welcoming and ambitious firm based in the stunning city of Bath that strongly values doing the right thing for their clients, and pursuing a high standard of service in the areas which the firm...


  • Bath, Bath and North East Somerset, United Kingdom Bath Spa University Full time

    Full Time Fixed Term Contract for 12 months Job Description We are seeking an experienced Chief Information Security Officer (CISO) for an exciting interim role to support Bath Spa University in further developing our cyber security services, processes and policies. We are an experienced, professional and highly collaborative team with a track record of...


  • Bath, Bath and North East Somerset, United Kingdom University of Bath Full time

    The International Relations Office (IRO) wish to appoint an International Partnerships Manager who will be pivotal to augmenting our partnership portfolio. The successful candidate will work to create new partnerships, building on existing contacts, international research alliances and working with our academic community to globally promote our high impact...

  • Accounts Assistant

    3 weeks ago


    Bath, Bath and North East Somerset, United Kingdom Trial Balance Consulting Full time

    Are you looking for a role in a sociable and progressive firm where you will be given plenty of opportunity to progress? Would you like to enjoy flexible working practices and work with cutting edge technology? If so then you need to read on... I'm working with a firm which has developed an excellent reputation in the local market, and one which enjoys a...


  • Bath, Bath and North East Somerset, United Kingdom Motus Full time

    Want to be a partner? Feel now is your time? Being held back? Hit a glass ceiling?Ready-made opportunity to step up and lead the non-contentious construction practice as a partner in this recognised construction team.YouA construction specialist with solid experience gained in private practice and /or in-house. Ambitious to progress your career. Likely to be...


  • Bath, Bath and North East Somerset, United Kingdom Juice Recruitment Ltd Full time

    Are you looking for the next step in your Property Management? Do you have a desire to develop your career in an Operational capacity?Juice is delighted to be supporting a reputable and high-end Bath based organisation, in their search for an Operations Manager to join and help to develop a new team.You will be managing 4 x direct report which is likely to...

  • Practice Accountant

    3 days ago


    Bath, Bath and North East Somerset, United Kingdom Office Angels Full time

    ? Exciting Opportunity for a Practice Accountant to join a small friendly accounts practice on a 9-month maternity contract? Are you ready to join a dynamic team of professionals dedicated to providing exceptional accounting and taxation services? Our client, a small professional firm of Chartered Accountants, is seeking a talented Practice Accountant to...


  • Bath, Bath and North East Somerset, United Kingdom Bath Spa University Full time

    JOB DECRIPTIONWe are seeking an effective Partnership Operations Administrator to join our small, friendly team in providing executive administrative support to the Senior Management Team within Bath Business School and to the academic staff responsible for the portfolio of partnership provision within the school. About the Role As Partnership Operations...

  • House Parent

    4 weeks ago


    Bath, Bath and North East Somerset, United Kingdom Prior Park College Full time

    Permanent -Full Time - Start: September 2024Located in beautiful Bath, Prior Park College is looking to appoint a Houseparent for our well-established boarding and day school with a warm, supportive and happy atmosphere with excellent pastoral care. Our house staff are approachable, positive and friendly who are able to establish a healthy rapport with...