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Customer Account Executive

3 months ago

Earls Colne, United Kingdom Just Recruitment Group Full time
Just Recruitment is working with a vibrant company built on the values of putting their clients first, providing the highest quality in service and a being a great team.

They have big growth plans and are looking for an ambitious and talented individual to join their growing team at their site in Earls Colne.

Duties include:

Customer Account Management
Assisting with the onboarding of our new clients, working closely with the management team
Assisting management with client account health on our inhouse system
Support managers to build and maintain the client relationship
Assist the management team with new client campaigns and procedures to ensure successful implementation and delivery
Processing daily system errors
Uploading spreadsheets to internal systems
Providing software templates to clients
Providing clients with regular carrier and courier updates, updating internal software to reflect the changes
Escalating issues to the relevant managers

Other responsibilities will include:
Answering the telephone
Replying to emails
Meeting and greeting site visitors

Candidate experience and requirements:

An ability to learn new skills
A desire to expand your work-based knowledge
A desire to work in a team environment
Outstanding verbal and written communication skills
A passion to deliver outstanding customer service
A strong willingness to be helpful to clients and an eagerness to solve any problems
A can-do-attitude, with a hands-on-approach
Knowledge of Microsoft office, Excel, Word, and Web-based systems
Ability to escalate issues using your own initiative
Self-motivation
Knowledge of order management software

Extensive training will be provided for the right candidate

08:30 - 17:30 Monday to Friday, Full-time, 40 hours a week, office based - free parking on site

Due to location you will need to drive.